Re: How to get help with Apex Legends account bans and suspensions

Dear EA and Easy Anti-Cheat team,

I am writing here to seek help for my Apex Legends account. My account was permanently banned by EAC due to what I believe is a false positive detection. I solemnly state that I have never used cheats, macros, scripts or any third-party prohibited software at any time. All of my gameplay, aiming and movement are fully manual human operations.

I have already submitted an official appeal ticket before. My case number is#256688888 . It has been more than two weeks since I sent the appeal, yet I have received absolutely no response or update from the support team. I have waited patiently, but my case is still stuck without any review progress.

I have carefully checked my computer system and all background programs. There are no hacking tools, game modifiers or conflicting banned software on my device. I have always followed EA Terms of Service and played fairly. I have spent plenty of time and money on this account, and I really love Apex Legends.

I sincerely ask the TOS and EAC team to locate my old ticket, manually recheck my EAC logs, match records and login history. Please confirm this is a wrongful ban and restore my account. I hope EA can give a fair reply to players who submit legitimate appeals. Thank you.