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TSP_SmackEm's avatar
TSP_SmackEm
9 months ago
Solved

Unjust Permanent Ban on Apex Legends - Seeking Community Support

Hello fellow Legends, I am reaching out to this community in sheer frustration and despair over an issue that has left me baffled and devastated. I have been a dedicated Apex Legends player since da...
  • EA_Mako's avatar
    EA_Mako
    9 months ago

    Hey @TSP_SmackEm,

    While I understand you'd want to check every possible avenue, the only ones able to review or change an account ban would be our Terms of Service team. I'm afraid there is not another avenue to have a ban looked into further.

    When it comes to actions applied for cheating for example, we'd be able to share the category of what took place and some general examples of what may qualify, but we wouldn't be able to provide any specific program names that resulted in the action being taken.

    It looks like this ban was originally placed on the account a few years back. If you've been through multiple appeals and our TOS team has declined to remove the penalty, that would be final and not something that can be changed through any other channels either, sorry. 

alawnianas's avatar
alawnianas
Seasoned Rookie
3 months ago

I can prove to you that they are using automated responses, as it is unreasonable to receive the exact same reply seven consecutive times. Additionally, banning players simply due to a bad word or a quarrel between two parties is entirely unfair, even if it happens repeatedly. If you want to enforce these rules, review all the tournaments that have taken place during the game's lifespan, and you will end up banning at least 80% of the players due to offensive behavior. However, your rules are not applied to everyone equally because famous players are given preferential treatment. Evidence of this is the recent incident involving the player "Gdolphn," who used completely unacceptable language and was never banned—the matter was simply closed. I reiterate that offensive behavior is sometimes the result of frustration and emotional outbursts driven by passion for the game and the desire to win.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago

Hey @alawnianas,

As I mentioned, they review each appeal manually up to a point.

After they've reviewed the same situation multiple times and have come to the conclusion that the action will stand, they will no longer perform additional reviews.

That is the point you're at now, which is why you're receiving those messages. Your situation has been reviewed by multiple members of the ToS team who have verified the action was taken correctly and is appropriate for this particular account based on prior history as well as what was said.

You're absolutely right that much of the time, offensive behavior comes from passion for the game. However, that does not excuse the behavior. We expect players to follow the Rules of Conduct whether they are frustrated or not, and in situations where that doesn't happen, we'll take the appropriate action if that behavior is brought to our attention through the available reporting options.

  • alawnianas's avatar
    alawnianas
    Seasoned Rookie
    3 months ago
    @EA_Mako How long should I wait during the ban before contacting the company to request the removal of a permanent ban for misconduct? Has there ever been a case where a permanent ban for such a situation was lifted? I don't want to try in vain.

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