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Awosex's avatar
Awosex
3 years ago
Solved

Unlinking banned account

Hey, my account has been banned I'm fine with that but i can't unlink my twitch prime for it / steam... is there any way I can unlink it by myself? I tried contacting support but getting responses ab...
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @Awosex, 

    The EA support team can't help with unlinking accounts connected to an EA account that has a ban in place. Account is locked from any account changes being made while a bans active.

    I'd recommend the following: 

    • For the EA Account Ban: If the rules weren't broken, please hit up the Terms of Service team. Follow the advise in this thread for help doing that: EA Bans and Suspensions - How they work and how to get in contact with us. 
    • For the Amazon Prime Subscription: If the ban isn't getting overturned, you can end your Amazon Prime Membership so you are no longer charged for a subscription tethered to a banned EA account. The Amazon support should be able to assist you in cancelling the subscription if you'd run into issues following the steps in that article. 

    - EA_Lanna

Awosex's avatar
Awosex
3 years ago
@EA_FieryHelios Okay I understand that you can't unlink it from my steam. But can you unlink at least the amazon prime? Like I'm paying for it monthly and I want to use my skins that I'm paying for. Right nowe I can't use it because only EA can unlink it. Thanks
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @Awosex, 

The EA support team can't help with unlinking accounts connected to an EA account that has a ban in place. Account is locked from any account changes being made while a bans active.

I'd recommend the following: 

  • For the EA Account Ban: If the rules weren't broken, please hit up the Terms of Service team. Follow the advise in this thread for help doing that: EA Bans and Suspensions - How they work and how to get in contact with us. 
  • For the Amazon Prime Subscription: If the ban isn't getting overturned, you can end your Amazon Prime Membership so you are no longer charged for a subscription tethered to a banned EA account. The Amazon support should be able to assist you in cancelling the subscription if you'd run into issues following the steps in that article. 

- EA_Lanna

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