Forum Discussion

2 years ago

Solved

Unlinking PSN account from old EA account.

So I have been trying to unlink my PSN from an old EA account and have had tremendous difficulty solving this issue. Basically, this old EA account has an email registered to the account which is sup...

EA_Mako
2 years ago
Hey @72c5a144dc485acf,

Sorry to hear you've been having trouble getting back into an account. I'm afraid we're unable to make any account changes via the forums, so you would need to continue working with support for this issue.

Our support would need to be able to verify enough of the registered account information before any changes can be made. You're welcome to reach out to try again, but we wouldn't have a way to otherwise bypass that verification, sorry.

EA_Mako

Community Manager

2 years ago

Hey @72c5a144dc485acf,

Sorry to hear you've been having trouble getting back into an account. I'm afraid we're unable to make any account changes via the forums, so you would need to continue working with support for this issue.

Our support would need to be able to verify enough of the registered account information before any changes can be made. You're welcome to reach out to try again, but we wouldn't have a way to otherwise bypass that verification, sorry.

CrackCain

1 year ago

@EA_Mako reach out to who? wheres the option because all its been doing for me is looping right back to here. no way for me to make a case no way for me to talk to a real person about my account issues.

EA_Mako
Community Manager
1 year ago
Hey @CrackCain,

That may be directing you to a help article rather than a support option depending on your current account status or the options being selected.

Just to be sure, if you're trying to get some help making a change to your account try to create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account.

If you're using those specific options and aren't able to get through to support, try using an incognito mode window when going through those again. You'll see an option to Continue without logging in, so just select this rather than logging in with the incognito window. Let me know if that lets you get a case opened!
- rendellinho
  1 year ago
  @EA_Mako there is no option for chat in both of these selection...
  "select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account."