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KundaScialo's avatar
KundaScialo
6 years ago
Solved

Unplayable, Always Crash with No Error

Product: Apex Legends Platform:PC Please specify your platform model. Windows 10 64bit AMD or Nvidia Model Number Radeon RX 580 ARMOR 8G OC Enter RAM memory size in GB 16 GB Are you using any so...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @KundaScialo 

    Much appreciated!

    Looking through the diagnostics section in the DxDiag you attached I noticed a few programs have been crashing, but one that stands out is AUEPMaster.exe. I'm wondering if the AMD User Experience Program crashes are related to the issues you've been seeing while you're trying to play Apex Legends. 

    If you don't mind reinstalling Origin and Apex Legends, can you try something for me? I'm curious to see what happens if you start up your PC in a Clean Boot before you launch the game. If the crashes are related to something else running on the PC that might help get around it. For more details on how to set one up check out the EA Help website. 

    Let me know if you're still running into the same crashes afterward. Thanks!

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

@KundaScialo 

Much appreciated!

Looking through the diagnostics section in the DxDiag you attached I noticed a few programs have been crashing, but one that stands out is AUEPMaster.exe. I'm wondering if the AMD User Experience Program crashes are related to the issues you've been seeing while you're trying to play Apex Legends. 

If you don't mind reinstalling Origin and Apex Legends, can you try something for me? I'm curious to see what happens if you start up your PC in a Clean Boot before you launch the game. If the crashes are related to something else running on the PC that might help get around it. For more details on how to set one up check out the EA Help website. 

Let me know if you're still running into the same crashes afterward. Thanks!

/Kent

KundaScialo's avatar
KundaScialo
6 years ago

Seriously thanks a bunch you genius! Worked like a charm.

After reinstalling Apex Legends and origin before figuring out the problem today, I opened the game just to see if it would work. I'd like to mention that there was no black screen this time although my previous main issue persisted.
So I then did the clean boot following the instructions in the link you gave me. I disabled anything AMD related that was there, like you suggested, and then narrowed the problem down to  " AMD External Events Utility " .
Keeping that disabled, Apex Legends is now working once again without any crashes, and I was able to complete the training mode without any further issues.
Will this problem eventually get fixed, so I can keep everything enabled on boot as normal while playing Apex in the future? Should i send a bug report?

BTW I'd also like to apologize if I gave you any confusion with the crashlog.txt which was completely unrelated in the end. I just noticed now that it was a crash log from 2019 lol

Thanks again for helping me solve the issue! Now I can finally enjoy season 5 in quarantine with my friend!
Stay safe, wish you the best!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @KundaScialo 

    You're welcome! 🙌

    I'm glad to hear you were able to play without any crashes. It sounds like there might be an issue with that particular AMD software, but I'm afraid that's a bit outside of my realm for troubleshooting. It might be best to reach out to AMD support to see if they have any suggestions on steps you can take to help out with that. 

    /Kent

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