Forum Discussion

7 years ago

Untrusted system file (untrusted system file (c /windows/system32/igdumd64.dll)

I downloaded the game yesterday, and I keep trying to play it but I just get "untrusted system file (c /windows/system32/igdumd64.dll)" after easy anti cheat, I looked it up and watched some videos t...

EA_Blueberry

Community Admin

7 years ago

@DestroyerPlayzG

Try these solutions to see if it fixes it for you.

https://answers.ea.com/t5/Technical-Issues/Untrusted-system-file-C-Windows-System32-sslsp106-dll/m-p/7431770/highlight/true#M3388

https://answers.ea.com/t5/Technical-Issues/Game-falsely-detects-ReShade-as-quot-untrusted-system-file-quot/m-p/7426015/highlight/true#M2047

If those don't do the trick, can you upload a DxDiag for me please?

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

DestroyerPlayzG
7 years ago
hey sorry for the late reply. apex randomly worked for a couple days then it stopped. the links don't work so here is the dxdiag
possibly fix apex.txt101 KB
- EA_Blueberry
  Community Admin
  7 years ago
  @DestroyerPlayzG
  
  After looking at your DxDiag I'm afraid your system is below the PC minimum requirements. Your GPU is slightly below the minimum of a Radeon HD 7730. I recommend clearing up some hard drive space on your C drive since it's also below, but I cannot guarantee you won't run into technical errors while trying playing the game.
  
  OS: 64-bit Windows 7
  
  CPU: Intel Core i3-6300 3.8GHz / AMD FX-4350 4.2 GHz Quad-Core Processor
  
  RAM: 6GB
  
  GPU: NVIDIA GeForce GT 640 / Radeon HD 7730
  
  GPU RAM: 1 GB
  
  HARD DRIVE: Minimum 22 GB of free space
  
  Apex Legends PC Requirements
  
  https://www.ea.com/games/apex-legends/about/pc-system-requirements
  - sirpuffalot23
    7 years ago
    HELP!! Was working just fine last night!!
    error code: 20006 (cannot create service (startservice Failed: 2))
    i dont know anything about coding or anything like that I JUST WANNA PLAY! lvl 41 dont want to lose my progress!!