Forum Discussion

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
5 years ago
Solved

What to do if your Apex Legends account got banned or suspended

Hi, if your account was banned or suspended, you'll undoubtedly want to know more.  Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more ...
Conceptseu's avatar
Conceptseu
5 years ago

I got banned in apex for "cheating" I sent them an email and contacted them but the response time goes up to 2 weeks

Prior to my ban, I wasn't playing as often and have also had my fair share of toxic moments. If this was indeed the reason I got banned, I would like to know as opposed to cheating. I have never cheated on any software and it's as if I got banned cause someone got killed by me and was salty as I wasn't banned during the game. I have both riot vanguard and anti cheat but I don't see how having both installed could trigger a possible false signal for cheating. I have media keys on my keyboard so that could possibly be detected as "unknown input" 

Normally I'd wait patiently but as the battle pass ends in 4 days, I would rather not buy the rest of the pass when I can complete it, without a guarantee that I will get a proper response and unbanned. I've also found that many other people have the same issue and the fastest way to get a response seems to be posting it on the forums. (According to link)

https://answers.ea.com/t5/Origin-Client-Web-Technical/I-got-banned-for-cheating-and-i-did-not-even-cheat/td-p/8846953

leafarjg3997's avatar
leafarjg3997
5 years ago

I just got banned for cheating too and I haven't played in a week

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, in relation to any ban you will need to speak to our Terms of Service team.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

    • ASALENTSVPNS's avatar
      ASALENTSVPNS
      5 years ago

      seems to me like they are just banning everyone who hasn't played in weeks/months because i stream everyday warzone used to stream apex everyday till they changed the map now i hate it went to get back on to see what things were like recently and now says I'm banned for cheating as well like wtf i legit haven't even played this game in months yet I'm banned riiiiight. never used a cheat a day in my life yet I'm banned for cheating on a game i haven't played in months foh you guys are just banning people who are inactive to try and get them to contact you and play again straight * boys.

      • Yosaaaaaaa's avatar
        Yosaaaaaaa
        4 years ago

        I think some got into you EA account, cus thats what happened to me.

    • StinkyyyDooDoo's avatar
      StinkyyyDooDoo
      4 years ago

      I've gone in circles with this and I've made at least three cases and I have not received a single email and its been a whole month, I don't appreciate paying for a game then getting banned for "cheating" when I have never owned or used any sort of device or program, give me my account back for your wrongdoing ea, send me an email something I can dl to verify I don't cheat, oh yea not to mention I got banned in the absence of me playing for around 6 months, how does this even happen, definitely not my fault I demand answers 

      • reasonablyupset's avatar
        reasonablyupset
        4 years ago

        lol mods ignoring streamer or twitter favoritism

        other companies do this too. the only way to get help on osrs is if reddit upvotes you enough

        I guess the guys here can't do much but man the cold shoulder bites brah

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.36,372 PostsLatest Activity: 7 days ago