I just reset my computer and downloaded all windows updates and nvidia drivers but when I start apex it comes with a white screen and game sound in the background help is needed. I uninstalled and do...
I managed to fix this issue by reinstalling AMD Software: Adrenaline and choosing factory settings when installing drivers. So if you have an AMD processor like i did this might help.
@TheFlyingKitty I also use AMD Software: Adrenaline, however I didn't have to reinstall the program. You might of had a corrupted AMD driver or something else that had caused the issue.
1) If you have any other program similar to DS4, (such as reWASD) running, turn these off before and during gameplay.
2) Check to make sure everything on your PC is updated to the latest version and is set up correctly.
I know with AMD Software: Adrenaline, the program has global video settings, which it applies to all your games. This might be what is causing the issue with booting up the game. For me, the anti-lag and all those related settings are all turned off, (or set to the lowest setting I can have them at). I was having long loading and other issues in my games when these settings were enabled.
Note: The global video settings is usually enabled by default, so check to see if its on for Apex.
How to check and change the global, (and game), video settings within AMD Software: Adrenaline
- Open the overlay, and look at the right side of the window. You should see: "Graphics Profile". Click on the arrow to the right side of "Graphics Profile". You should now be seeing the settings for the "Global Graphics".
- Change the global video settings, (as mentioned, I have these settings turned off or set as low as possible).
While on this page of the overlay, also click on the "Games" tab in the top left corner, and then click on "Apex Legends" from the list of games. What you're doing now, is checking to make sure the game itself isn't following its own settings.
3) Try clearing the game/launcher's cache. Each launcher has its own method for clearing the cache.
To follow a guide on how to clear the cache, click on the platform that you launch Apex with:
- EA App: Go to your game library and click on Apex Legends, then click on "manage", and then "repair".
- Steam: Go to your game library and click on Apex Legends, then click on the gear icon near the right side of the launcher, (below the game's artwork banner). Now, click on "properties", then "installed files", and then lastly, "verify integrity of game files".
- Epic Games: Go to your game library and click on the 3 dots next to Apex Legends. Click on "manage", and then "verify".
Note: If you don't see this as an option on Epic Games and you have Apex Legends installed through the EA App, follow the steps for the EA App.
5) Lastly, you can try repairing your system's files. Sometimes the system files would get corrupted, (even when you don't do anything besides turning the PC on and off).
- Type, "DISM /Online /Cleanup-image /Restorehealth" (without the quotes), and wait for it to finish.
Note: DISM stands for "Deployment Image Servicing and Management tool". It often repairs Microsoft related files, such as issues with Window apps. Some problems with the next file checker can only be fixed after running this one first.
- Now type, "sfc /scannow" (without the quotes), and wait for it to finish.
Note: sfc stands for "System File Checker". This one will repair system files, (such as important Windows drivers).
- Lastly, restart your PC.
Note: This won't reinstall Windows. This is just a way to integrity check your PC's system files.
I hope this helps you get back to fighting in the outlands!
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