Forum Discussion

DeadOdds's avatar
DeadOdds
10 months ago
Solved

Where is my Apex Coins?

I made a purchase a few days ago. I contacted support first and was told to provide proof. When I sent it, I was asked to close the topic and create a new one to send proof again because mine (for so...
  • EA_Lanna's avatar
    EA_Lanna
    10 months ago

    Hi @DeadOdds, 

    Ok, I was going to suggest not logging in next. It sounds like the account is bugging out, not logging in can help get around that for the sake of reaching the support team. Once you connect with the advisor you can share the original case number with them and they can pull up the details from there.

    Before you do though, were you able to attach the new PoP files? 

    - EA_Lanna

DeadOdds's avatar
DeadOdds
10 months ago

I tried 3 browsers, including mobile. Unfortunately, it did not help. If you do not log into your account, the chat is displayed, after logging in, the panel with the forum appears again

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
10 months ago

Hi @DeadOdds, 

Ok, I was going to suggest not logging in next. It sounds like the account is bugging out, not logging in can help get around that for the sake of reaching the support team. Once you connect with the advisor you can share the original case number with them and they can pull up the details from there.

Before you do though, were you able to attach the new PoP files? 

- EA_Lanna

  • DeadOdds's avatar
    DeadOdds
    10 months ago

    Yes, in Case #188607725 I attached screenshots according to your EA instructions

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Great! Give that case number to the support advisor when you connect with them @DeadOdds. They'll be able to check the files attached from there for you.
  • DeadOdds's avatar
    DeadOdds
    10 months ago

    Will they contact me by mail?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hi @DeadOdds,

    If you're reaching out by email, then they'll get back to you through email but you mentioned you're looking to connect with them through live chat. They'll be talking to you in real-time through live chat.

    - EA_Lanna
  • DeadOdds's avatar
    DeadOdds
    10 months ago

    but I don't have a chat

  • DeadOdds's avatar
    DeadOdds
    10 months ago

    support can't start a conversation with me because i can't enter the chat. How will they contact me?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hi @DeadOdds,

    Did you try to create a case by not logging in?

    - EA_Lanna
  • DeadOdds's avatar
    DeadOdds
    10 months ago

    I managed to contact without logging in. They told me to wait, my case was transferred. I see from the neighboring topics that this is the last action. I hope support will help in solving the problem

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    10 months ago
    Hoping you hear back soon with some good news @DeadOdds.

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