Forum Discussion

4 years ago

Solved

Why am I banned when I have never cheated or violated terms of service?

I have been playing EA games for as long as I can remember. For the last several months, I have been playing, specifically, Apex Legends with my close, real life, friends, and I start noticing that e...

EA_Lanna
4 years ago
Hi @916b076f,

I'm sorry but we won't know why you were banned from the forums. Can you take a look through your emails? There should be an email from Terms of Service that shares the general rule broken for example: ban applied for cheating/hacking/hate speech/etc. This article shares more about Apex and the rules: "Play by the rules in Apex Legends".

In terms of hearing back on the appeal results, the Terms of Service team carried out an investigation into ban internally and let you know which result applies to your case. i.e: the investigation showed that the ban was correctly placed and will remain in place. If they have denied multiple appeals to overturn the ban then I'm sorry to say that there is nothing that we can do to change this.

- EA_Lanna

EA_Mako

Community Manager

4 years ago

Hey @916b076f,

I'm afraid we're unable to review any account actions on the forums whatsoever.

Our Terms of Service team has the final say in these matters, so if they've completed multiple reviews and declined to remove the ban, that is not something we're able to provide additional information about or change here either, sorry.

You would need to reach back out to the ToS team or review the initial email for any further clarification about the nature of the ban.

jusky_ttv

4 years ago

hi i am jusky. i wanted to play the game after like1years os something i saw that my account got banned for no reason. can someone help me plz?

GGaldoran
4 years ago
Exact same problem here.

I just reintsalled and up the game to play with friends after a year or so hiatus. We get into a match, 3x in a row "user client's has been banned" or something like that.

WHat... The... Heck?
- teziu9rmhl9j
  4 years ago
  Thats random Apex thing.
  
  I got banned as well, for nothing. I only played ranked.
  I created new acc with same settings and... not banned, yet. Might get banned now though after writing this ha
  
  They wont even tell you the ban reason, only that ban was justified. Why you didnt ban new account then?
  - jkcjee
    4 years ago
    @teziu9rmhl9j me too just random banned ,i only played ranked and now 18 days my apex banned ,ToS just spam auto mail to me when my start case for prove ,wrong ban but don't care .
    my hwid can play new id but why new play
- EclipsePapa
  4 years ago
  same, it says: "this users account has been banned: banned" wtf ea. what is this anticheat
  - PanzerG12313
    4 years ago
    same thing my dude and i just got back into the game play for 4 days and suddenly banned