Forum Discussion

4 years ago

Solved

Why am I banned?

Hey! so first of all I do not support cheating and I myself is not a user of any software that gain unfair advantage to normal players who wants to play fairly in any games. However, I did receive an...

EA_Illium
4 years ago
Hi @NGAUGEPH,



We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.



If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations we have a few Help Articles below that provide further details.



How EA bans and suspensions work

How to get more information about my ban or suspension

Investigate your banned or suspended account



Thanks!

EA_Illium

EA Staff (Retired)

4 years ago

Hi @NGAUGEPH,

We are unable to assist with account issues or actions on Answers HQ. We have a dedicated TOS team that handles Sanctions and Bans on accounts. You will need to reach out to them to have this looked into, it may take some time to see a response so be sure to keep an eye on your email.

If you have checked your Ban History, please note not all Bans may appear here. If you have further questions about Bans or investigations we have a few Help Articles below that provide further details.

Thanks!

NGAUGEPH

4 years ago

Appreciate the reply there mate!, yeah I have checked my Ban History but there's nothing in there (See attached screenshot) but like you've said not all bans may appear in here so I'm just taking a precaution and not installing Apex Legends in my steam account since I have the last play time recorded in steam which might serve as an evidence for your TOS team.

Zeelmaekers
Hero+
4 years ago
Hey @NGAUGEPH

It could take some time for bans to appear over there.
You can already send a ban appeal request to the TOS.

Don't be afraid to link your steam to your EA account, don't think they look at that VAC bans, what happened, happened.
If you haven't logged into your account in a long time, you might want to request your EA data on EA.com check for suspicious logins, and attach that proof if you see any sus login attempts.

Hope you get this issue sorted.🙂