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rh83jwqiwtog's avatar
rh83jwqiwtog
2 years ago
Solved

Will progress be reset after changing mail?

Is progress reset after changing my EA account email? A friend changed his email +-2 years ago, his progress was reset and he was given coins. Is this a problem now?
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @rh83jwqiwtog,

    If you're simply updating your email address through your EA account page, your progress won't be affected. 

    Progress would be lost if you unlink a platform from your EA account and link it to a different EA account, since progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

    You can change the email just fine, you cannot unlink an account without losing progress however.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @rh83jwqiwtog,

If you're simply updating your email address through your EA account page, your progress won't be affected. 

Progress would be lost if you unlink a platform from your EA account and link it to a different EA account, since progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

You can change the email just fine, you cannot unlink an account without losing progress however.

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