Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080
Enter RAM memory size in GB 8 GB
What is your gamertag/PSN ID/EA Account name? elcherion
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Steam
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Login Screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. I clicked continue, to try and log into the game.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? The issue is new, this is the first time it happened.
When did this happen? (dd.mm.yy hh:mm) 10.02.2020 11:00
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I start up the game. I press continue on the login screen. I get a loading screen. After the loading screen my game just jumps back to the start. This happens every time I press continue. This only happens with my own account, when I log in with another account the issue is not existent.
What should be happening instead? The game should log me in and I should be able to get into the lobby.
Steps: How can we find the bug ourselves? Unable to replicate, since this seems to be an account issue. When logging on with a family members account on the same computer, the game starts up normally.
I have been unable to login to the game since the Season 8 Update. This issue is unique to my account.After testing with a family members account I was able to login via a different steam profile. This leads me to believe that this is an account issue.
My internet is stable, gameplay on another account is fine.
I have installed steam and origin versions. I have reinstalled the game. I have been running it as an admin and in compability mode. This issue has never happened before.
This seems to be a known issue on the developers side, I found similar reports dating back as far as Season 6 and 7.
However it is not noted in their trello or other official sources.
I have invested around 150 or more hours into the game, which does not sound like a lot, but my playtime is limited and I really enjoyed playing.
Not being able to participate in the current event hurts. I hope EA/Respawn will resolve this and allow players to obtain the event rewards nonetheless.
