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Uesugi_Tsuki's avatar
Uesugi_Tsuki
Not applicable
3 years ago
Solved

wrong ban

Hello, EA technology group. I am writing this email to make a final statement on my banned APEX hero account. The content of the email is very long, and it is also very sincere. If you are a group that really care for the its players, I hope you can read it carefully.

As we all know, apex heroes were abandoned by players all over the world because of endless cheating and almost non-existent cheating detection at the beginning of the launch. But later, high-level updates and powerful anti cheating measures recaptured the hearts of players. In the past two or three years, I have played 1655 hours on Steam, plus I have played apex for 100 to 200 hours on the Origin platform just after its launch. She has become an important condiment in my life and brought me infinite happiness.

I don't know what your anti-cheating system is monitoring. Outside the computer uses the assisted aiming of the handle but uses the operation of the keyboard and mouse, AI assisted aiming, and the most violent automatic aiming. You can't detect these in real time. But you can detect that I use it in other games to fight monsters Auto key software.Note that it is an automatic button software for fighting monsters in other games, not a software that apex destroys the game balance to gain an unfair advantage over other players. Apex complies with the rules of the game, which clearly states: "We want the Apex Legends play experience to be fair and fun for everyone. Cheating is against our rules. Cheating can include, but isn't limited to, using third-party software, like aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players.” If you think my automatic button software has destroyed the fairness, then you think that I automatically switch the medical kit for me in the process of fighting, this is Is it a violation of fairness? The button will be pressed repeatedly by itself, so that I can't operate the character by myself. Do you think this is sabotage? Maybe you think I'm using automatic keystrokes to gain experience levels, You can take a look at my game stats to see if I'm using. If you want my automatic button software, I can send it to you so that you can analyze whether it is a cheating software that destroys the balance of the game。
Secondly, I want to emphasize again that I love this game very much. Aside from the fact that cheating was everywhere at the beginning of apex and forced me to quit the game, I returned to the game when apex was launched on steam in the seventh season. Until the seventeenth season, I have five heirlooms and eight full-level season passes
In the end, I really can't accept the banning of the account that I put everything into this game, I want to keep playing, please see this request.
Thank you for reading. God tests that what I said is true.

6 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @Uesugi_Tsuki,

    While you've made a very impassioned plea here, I'm afraid we cannot assist with account bans in any way via the forums, I'm sorry.

    If you believe your account was banned incorrectly, you will need to appeal this with our Terms of Service team using the information in the following link:

    https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

    Our Terms of Service team will reach back out to you via email following their investigation, but we're unable to review or discuss these details on the forums.

  • Uesugi_Tsuki's avatar
    Uesugi_Tsuki
    Not applicable
    3 years ago

    I wouldn't choose to speak on the forum if appealing would help, please help me

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hi @Uesugi_Tsuki,

    We cannot assist with this on the forums, as we're unable to review or discuss account details on public boards.

    The only option to have a ban reviewed is to contact our Terms of Service team as described above, thanks!
  • Uesugi_Tsuki's avatar
    Uesugi_Tsuki
    Not applicable
    3 years ago

    The terms of service team always says that we have reviewed your account and can't tell the details that the judgment will not be changed. I don't think they have reviewed it at all. It is because of their inaction that it hurts the heart of an old player that I speak out here.

    I hope a staff member with the right to speak can help me!

  • zlonglps's avatar
    zlonglps
    Not applicable
    2 years ago

    True, got permanently banned from all EA online game services just for typing "you *" in the chat in Apex

    Now I boycott them 🙂

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