Forum Discussion

Not applicable

3 years ago

Solved

wrong ban

Hello, EA technology group. I am writing this email to make a final statement on my banned APEX hero account. The content of the email is very long, and it is also very sincere. If you are a group th...

EA_Mako
3 years ago
Hey @Uesugi_Tsuki,

While you've made a very impassioned plea here, I'm afraid we cannot assist with account bans in any way via the forums, I'm sorry.

If you believe your account was banned incorrectly, you will need to appeal this with our Terms of Service team using the information in the following link:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Our Terms of Service team will reach back out to you via email following their investigation, but we're unable to review or discuss these details on the forums.

EA_Mako

Community Manager

3 years ago

Hey @Uesugi_Tsuki,

While you've made a very impassioned plea here, I'm afraid we cannot assist with account bans in any way via the forums, I'm sorry.

If you believe your account was banned incorrectly, you will need to appeal this with our Terms of Service team using the information in the following link:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

Our Terms of Service team will reach back out to you via email following their investigation, but we're unable to review or discuss these details on the forums.

Uesugi_Tsuki

Not applicable

3 years ago

I wouldn't choose to speak on the forum if appealing would help, please help me

EA_Mako
Community Manager
3 years ago
Hi @Uesugi_Tsuki,

We cannot assist with this on the forums, as we're unable to review or discuss account details on public boards.

The only option to have a ban reviewed is to contact our Terms of Service team as described above, thanks!
- Uesugi_Tsuki
  Not applicable
  3 years ago
  The terms of service team always says that we have reviewed your account and can't tell the details that the judgment will not be changed. I don't think they have reviewed it at all. It is because of their inaction that it hurts the heart of an old player that I speak out here.
  I hope a staff member with the right to speak can help me!
  - Uesugi_Tsuki
    Not applicable
    3 years ago
    Ea is so disappointing.