6 years ago
Wrong EA account has my Xbox linked
So support told me that I didn't have enough info for them to get into the account ?!?!? What do you guys meeeeaaan how am I supposed to transfer my Xbox over to this account ? ITS MY XBOX LIVE ACCO...
- 6 years ago
Hi there, @DarthQueenKit.
When you unlink an Xbox gamertag and link it to a new EA Account, you lose all progress on all EA games. That means all your Apex Legends characters would be reset. Along with any Ultimate Teams, Battlefield soldiers, Battlefront characters, etc. Due to how damaging it is to your account, we need to verify you own the account. If you're not providing enough accurate information to our account recovery team, they won't be able to verify ownership and give you access. The best I can recommend is that you try filling out that form again and make sure you add new information that could be more accurate than what you previously provided.