Forum Discussion

Batedmetal264's avatar
Batedmetal264
7 years ago

XBOX Matchmaking taking too long

Team, i sometimes need to wait for more than 20 min just get in. Matchmaking is severely broken. It shows 30 people in and all of a sudden it resets to 01 and starts-over. This happens multiples time...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@Batedmetal264 

How long is it taking you to find a game and what region are you from? Do you know the data center you're connecting to?

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

@Batedmetal264 

 I just noticed your other post I responded to and merged them together. Can you let me know if these steps below help speed up matchmaking for you?

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
  • Batedmetal264's avatar
    Batedmetal264
    7 years ago

    Thanks for the reply, let me try this right now and let you know

  • Batedmetal264's avatar
    Batedmetal264
    7 years ago

    HI, This solution did not work. I waited again for more than 10 min before i gave up. Not sure its the server or we didn't have enough players. Plz provide a new solution. THX

    • EA_Blueberry's avatar
      EA_Blueberry
      Icon for Community Manager rankCommunity Manager
      7 years ago

      When you launch the game let the menu go idle until the option to check the data center appears. Are you on a WiFi network? We have some recommended steps in the link below that helps out most players experiencing connection trouble.

      Basic Connection Troubleshooting

      https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

      • Batedmetal264's avatar
        Batedmetal264
        7 years ago

        I tried this still not working. Unable to get a game for more than 10 min. Sometime I have to wait for 20 min. Happening everyday. cleared cache, network data, restarted xbox. Still nothing. Everyday I'm facing this issue.

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