Forum Discussion

6 years ago

XBOX Matchmaking taking too long

Team, i sometimes need to wait for more than 20 min just get in. Matchmaking is severely broken. It shows 30 people in and all of a sudden it resets to 01 and starts-over. This happens multiples time...

EA_Blueberry

Community Manager

6 years ago

@Batedmetal264

How long is it taking you to find a game and what region are you from? Do you know the data center you're connecting to?

EA_Blueberry

Community Manager

6 years ago

@Batedmetal264

I just noticed your other post I responded to and merged them together. Can you let me know if these steps below help speed up matchmaking for you?

Power Cycle the Console

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.

Batedmetal264
6 years ago
Thanks for the reply, let me try this right now and let you know
Batedmetal264
6 years ago
HI, This solution did not work. I waited again for more than 10 min before i gave up. Not sure its the server or we didn't have enough players. Plz provide a new solution. THX
- EA_Blueberry
  Community Manager
  6 years ago
  When you launch the game let the menu go idle until the option to check the data center appears. Are you on a WiFi network? We have some recommended steps in the link below that helps out most players experiencing connection trouble.
  
  Basic Connection Troubleshooting
  
  https://help.ea.com/en/help/faq/connection-troubleshooting-basic/
  - Batedmetal264
    6 years ago
    I tried this still not working. Unable to get a game for more than 10 min. Sometime I have to wait for 20 min. Happening everyday. cleared cache, network data, restarted xbox. Still nothing. Everyday I'm facing this issue.