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SERPENT_DESCEND's avatar
SERPENT_DESCEND
Seasoned Ace
6 years ago

Xbox turns off automatically while playing Apex legends

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? Cannibal7052 Please provide your squad mates...
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Hey, @SERPENT_DESCEND 

That's very concerning to hear and hopefully this isn't happening anymore. If it is though, can you let me know of the following:

  • Do you have the game installed on an external hard drive?
  • Is your internal/external hard drive full on space?
  • Have you tried reinstalling the game?
  • Have you tried power cycling the console?
  • What power setting do you have enabled on your Xbox One?

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.
CrashYabi's avatar
CrashYabi
6 years ago
@EA_Blueberry Hey, Im having the same problem, everytime I try to play Apex Legends on my Xbox One S it freezes about 4 minutes after starting the game, then it turns my Xbox off.
Its not installed on an external hard drive.
I've tried everything you recommended even went and bought the disk, deleted the game and factory reset my Xbox, just to reinstall it through the disk, and still everytime I start it up, my xbox gets turned off. Please help

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