Connection with servers

Since the Apex Legends servers changed, I can't play. The game freezes during gameplay and prevents me from connecting until the task in Task Manager is finished. I contacted EA Help and they gave me the typical solutions, but they didn't work. I've been playing for 5 years and I've never had this problem until the server change. I play in Mexico City. My internet isn't a problem because other online games don't freeze and let me play normally. Please help me comment if you have the same problem so that EA and Respawn Entertainment can do something. Or if it's just an isolated case. In English.