File a formal complaint

I was just working off previous messages found here that the EA folks on this site can help with formal complaints. 
I escalated again my ban and a 'TOS Admin' is reviewing my case more deeply. 

This is complete insanity. 
This happened after my 2nd round ever of playing hardcore, so it must be related to that. 
I don't abuse any system of the game in any way, am never rude or abusive, and any TKs that occurred in those two rounds were accidental and obviously not malicious if they actually observed the round recording. 

I'm willing to escalate to the point of being a large nuisance for them since I am 100% positive this is a false positive ban. 

Unsurprisingly, EA support is outsourced to India so I need to escalate back to a stateside rep to get any action taken most likely.

Are you playing on PC? Any 3rd party software running? (Not cheats just anything in the background) or you on console? 

@Valor958
I wish you the best of luck into getting through to them.
You may have to look into whatever customer rights support exists where you live.

While anti cheat is important, it is even more important to make legitimate players feel they are not in danger of becoming collateral damage

Hey folks, 

I just wanted to jump in this conversation to clarify that, if you believe your account has been incorrectly banned, you can always send a dispute to the Terms of Service team;

How to appeal a lock, ban, or suspension

If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision.

To appeal, contact us here, fill out the web form, and select Send.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. Our advisors can no longer transfer cases to our Terms of Service Moderation team.

For further information, please see: Get information about your EA Account lock, ban, or suspension

I've opened about a dozen tickets now with no response. Just completely ignored by EA Help. 
The Executives running EA should be ashamed of themselves for allowing their support structure to operate this way. 
I feel like they're hypocrites for allowing things to exist as they are. 

The appeals process above is what's pushed on the EA help site and has had no impact. 

I've now even taken it a step further by emailing CTO Marija Radulovic-Nastic. I don't necessarily expect a reply, but I've done it. 
I found a phone number for her as well, though I've yet to call as that would be a step further and could result in retaliation against my account overall. I have no trust or faith in the goodwill of EA Help at any level at this point. 

One of my next steps is not to start a Change.org petition since being loud seems to work to get EA to notice issues in the past. 
I'm not being unreasonable. I'm not being irrational. I'm not requesting anything from EA as a whole that I do not also personally embody. 
I have been very patient and respectful of the process, even when that respect is not due. 
I do not just want my issue fixed. EA needs to overhaul their support structure to actually be an effective entity to support their player base. They have the money, there are zero excuses acceptable as this type of issue has been ongoing for years.

Hi,
Did anyone experienced false positive bans lately?
I do not use any additional software while playing the game and I got banned for cheating at the end of 2024. What is going on?