Forum Discussion
15 Replies
- carsono3114 years agoSeasoned Ace
@TheDrunkenPuppetThere may not be a true “upgrade” option right now. However, you should be able to refund your original purchase and get the Gold Edition if you wish.
- TheDrunkenPuppet4 years agoSeasoned Novice
@carsono311 Thanks. Problem is I didn't buy it through Origin. I got it with the WD Black SSD and claimed the game on Origin. Was told I could upgrade it. Part of the reason for wanting Gold is to play early. Hope they add this before launch...
- carsono3114 years agoSeasoned Ace
@TheDrunkenPuppetAh okay. Congrats on that SSD by the way…. looks cool! I would feel confident that you could contact EA Customer Support and they could assist you as well:
https://help.ea.com/en/contact-us/Still looking into this though…
- TheDrunkenPuppet4 years agoSeasoned Novice
I will try again tomorrow. Support was useless. They cannot grasp the concept of how I own the game if they see no purchase in my account. Telling me I am lying even though I sent them screen shots of owning it. Telling me I can just buy the entire gold edition...
- carsono3114 years agoSeasoned Ace@TheDrunkenPuppet Oh man… I have had good experiences with them in the past. If you redeemed through Origin, they should be able to see that and assist you from there. I would think they could just credit you the cost of the base game toward the Gold…. Hmmm.
- TheDrunkenPuppet4 years agoSeasoned Novice
Ya, that's what I thought and I even sent the screen shot of the screen showing I own the standard and the Gold is $90 lol. In the past you never had to refund and re-purchase, you can just buy the upgrade. Maybe then just need to add in the option. Figured it would just recognize I have it already (which it does) then discount it while ordering it. I went all the way to final step in purchase and was still the $90. Ugh. Hopefully they can figure it out.
- carsono3114 years agoSeasoned Ace@TheDrunkenPuppet Yeah, sorry I could not be more helpful.
- carsono3114 years agoSeasoned Ace
- EA_Darko4 years ago
Community Manager
Hey @TheDrunkenPuppet if you have pre-ordered the standard edition and wish to upgrade to another version of the game then you will need to cancel your pre-order and then purchase the other version: https://help.ea.com/en/help/account/returns-and-cancellations/
Darko
- carsono3114 years agoSeasoned Ace@EA_Darko Youdaman. @TheDrunkenPuppet ^