Community ManagerBoth EA and Microsoft have refund criteria that are flexible enough for players to evaluate the game and refund within a reasonable amount of time.
Contact Microsoft to check how strict their refund period is, thanks.
Flexible? Made a purchase more than 14 days ago and im not eliglble anymore... And your game is such mess that buying it is a waste.... You are lazy, greedy liers who wanted to play on our nostalgia and delivered piece od sh..
I know it you know it but it seems that they dont... They mean that i bought the game more than 14 days ago that is why i cant refund it. Its ridicilous..
It looks like you have got only 14 days to refund preorder even if the game did not lunch yet.
Finaly after speaking over chat on UK Xbox support i received a refund (im not from UK but it was the only region where i was able to się chat). Lady i was speaking with explained that in their database release date was set to 12.11.21 that's why it was rejected at first.
She also asked a lot of questions, for example if there are bugs leading to restarting the game or the console and many more about the current state of the game. Glad that ive got my money back.
Hopefully we will see each other on the Battlefield once this mess will be cleaned up. Probably in few months
