Forum Discussion
ElliotLH
8 hours agoHero+
Hi modysh7681,
You'll need to raise this with EA Help, since they handle refunds (they can't be provided here as nobody has access to the payment system). If you use the "Contact Us" button at the end of the guide below, you should be able to create a case or have a live chat.
https://help.ea.com/en/articles/orders-and-rewards/refunds/
Just to let you know, purchases of DLC or in-game currency usually aren't refundable, but they may be able to make an exception in this case.
Best of luck getting it resolved.