Forum Discussion

kompete's avatar
kompete
4 years ago

2 Different Accounts cannot play on same Internet line?

My brother purchased the game on Xbox and plays on Xbox. I purchased the game on Origin and play via PC. We are connected to the internet via the same high speed modem/router.  However when both of ...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago
Hey @kompete,

I did not mean that. I meant that your Xbox Gamertag where you play Battlefield with is also connected to the PC EA-account persona where you play Battlefield with? You can check this via https://myprofile.ea.com or via our Live Support via https://help.ea.com/contact-us.

If it is the case that they are connected to the same accounts, it is very normal that you can not play simultaneously on the same EA account, because this is sadly not possible. Only one platform account connected to the EA account can be used at any one time, if it is about the same game.
kompete's avatar
kompete
4 years ago
@EA_Leeuw Hi. Sorry I don’t know how to put this other than the accounts are completely separate in EVERY single respect. The only thing that’s the same is that we live in the same house and plug into the same router/modem. And as I said we have played other multiplayer games like Fortnite with separate accounts without any problems.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @kompete, so you are 100% certain that your Xbox account where you play Battlefield with is not connected to the EA Origin account for PC where you try to play Battlefield with simultaneously?
    If you are certain of that, it is indeed most likely the case that there's an issue with your local network which is preventing you from playing the game simultaneously. I see that DeniedMercy has a nice worksheet posted with possible ports that can be forwarded to see if they fix the issue for you.

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