Battle Pass
I bought the 1,000 points to buy the battle pass but it’s not registered in the game but money has left my account. Anyone else had this problem?
Forum Discussion
9 Replies
- @cmacbeth63 Did you restart the game?
I have seen this issue across several games, that ingame purchases with realworld money take some time to show up. - @cmacbeth63 You may need to contact Support. When I bought S5 with BF coins (boins) it opened right away, had a little splash screen about “Premium”.
EA_LeeuwCommunity Manager
A game restart indeed usually fixes this issue.
Have you tried that already, @cmacbeth63?
Yes I even uninstalled the game and reinstalled it, still hasn’t worked.
- EA_LeeuwHey @cmacbeth63,
Which platform are you playing on, and are you currently using the same EA account to post on the forums as where you're playing BF2042 with? I am playing on the Xbox series S and I am not using the same EA Account. It is a separate account on my Xbox
- EA_Leeuw
@cmacbeth63, okay, so it's a separate EA account you say that is connected to your Xbox account where you play BF2042 with?
What's your Xbox gamertag, if I may ask?
The Xbox gamertag is : El Chefe #2735
- EA_Leeuw@cmacbeth63, cheers.
So I tried to look for a few things on the account, but couldn't find any transactions or anything.
I think it's better to reach out to customer support via https://help.ea.com/contact-us, and make sure to also have the necessary docs on hand (https://help.ea.com/help/account/how-to-provide-proof-of-purchase/#xbox) so the support is able to properly assist you.
