Battlefield 2042 Ban appeal Case History not updating

Hi Carbon_Aero10​

[First of all unfortunately, we cannot lift your ban in the forum. I sincerely hope that EA's support team will be able to resolve this issue.
You can appeal your penalty by following the instructions in the article : Get information about EA account locks, bans, or suspensions]          

What might help is to politely contact EA support again.
Explain that the call history field is inaccessible in the interface, despite the indication of an update (“Incident Update Provided”). Also mention that you have not received any emails, which prevents you from seeing the status of your case.

Have a nice day,🙂
And good luck

Thank you, Steeve_BF​ , I really appreciate your reply and guidance. I understand the forum team cannot lift the ban, and I’ve gone ahead and resubmitted my appeal through the EA support channels.

For context, my Battlefield 2042 account was banned for “Competitive Advantage,” but I believe it was flagged incorrectly. In my final games before the ban, I played Recon with a motion sensor placed near objectives, which gave me high spot XP and assists. While this boosted my score quickly, it was entirely within normal gameplay mechanics. The only background software running was Logitech G Hub and Tobii Experience for my Tobii eye tracker, both legitimate utilities.

I was wondering if you’ve ever seen a ban occur in a situation like this, where normal gameplay or common background software might have triggered the penalty.

Thanks again for your time and help.