Hi Carbon_Aero10
[First of all unfortunately, we cannot lift your ban in the forum. I sincerely hope that EA's support team will be able to resolve this issue.
You can appeal your penalty by following the instructions in the article : Get information about EA account locks, bans, or suspensions]
What might help is to politely contact EA support again.
Explain that the call history field is inaccessible in the interface, despite the indication of an update (“Incident Update Provided”). Also mention that you have not received any emails, which prevents you from seeing the status of your case.
Have a nice day,🙂
And good luck
