2 years ago

BF 2042 not launching after the splash screen

Platform: Steam PC

Nvidia Model Number: RTX3050Ti

Graphics driver: 546.33

RAM memory size in GB: 16

Region: Hong Kong, China

When did this start: Around Dec. 18, 2023

Computer specifications: 12th Gen Intel(R) Core(TM) i9-12900H 2.50 GHz + 16GB RAM + RTX3050Ti. (Win 11)

Problem summarize: A few seconds after the splash screen fully loaded its progress bar, it takes me back to EA app, nothing of the game showed up.

What I tried to resolve:

1.Fully reinstall the game or EA app

2.Switch CFG off

3.EA app recovery

4.Clean reboot

5.Repair or reinstall EAAntiCheat

6.Install digital certificate of the game and anticheat

7.Enable&Disable the "Run as Administrator"

8.Deleting game folder in Documents

9.Verifying file integrity with steam

Note:

1.Granting the game with Admin rights would cause straight up failure so I would not try that again.

2.Before this, the game could run perfectly, with nothing changed.

3.Rebooting my PC doesn't help.

4.There is not any pop-up windows to tell me what is wrong.

5.Before this there was another problem telling me that "your pc is offline, please connect to the internet", but it was solved by logging in to EA app again.

6.I actually can find the game program with task manager, but the cpu and memory occupation is obviously abnormal (When I can still play, the occupation of cpu is usually over 60% and for memory is usually over 80%).

7.I cannot force start the EAAntiCheat by double clicking it, or right click then "Run as Admin".

8.The DxDiag.txt and a screenshot of note6 is attached to see if that could help.

Thanks for your attention to this and I will keep updating the latest situation.

DxDiag.txt129 KB

technical issues

11 Replies

DarthFDG
Hero+
2 years ago
Thanks for the DXDIAG report and steps you've taken.

It looks like you need to disable your on-board graphics (in BIOS).
CR4-533CA
2 years ago
Thanks for that but unfortunately it did not work. The situation now is that every time after I attempt to launch the game, it fails, and when I check the file integrity, it tells me that there are 3 files missing. However, even having the 3 missing files reacquired wouldn't help. After another attempt and check again, the files are still missing. It seems like the files are auto deleted somehow.
DarthFDG
Hero+
2 years ago
"check the file integrity" - What are you using for this? In which folder do you believe files are missing?

Please attach a new DXDIAG report.
DMGG1994
2 years ago
@CR4-533CA
try this (post #7)
https://answers.ea.com/t5/Technical-Issues/Game-returning-to-ea-app-after-launch/m-p/13187767#M55531
GL
CR4-533CA
2 years ago
@DarthFDG As for the file checking part, I was using the steam "check file integrity" function so I can't tell which files are missing and which exact folder they are at.
And @DMGG1994, as for your post, I appreciate your kind help but the overall exploit protection (CFG) of my laptop is already off and I have 16G RAM plus 16384MB virtual memory set, so that post didn't really help.
I don't have my laptop by my side right now, so I'll have the DXDIAG.txt uploaded sometime tomorrow. Thanks.
CR4-533CA
2 years ago
The new DXDIAG.txt is here. @DarthFDG
DxDiag.txt131 KB
DarthFDG
Hero+
2 years ago
I don't know much about your particularly brand of laptop, so the specifics may vary a bit. Nonetheless...

Your DXDIAG report suggests you are trying to play with the built-in display, which will very likely use the on-board graphics. This will not work. The game needs to leverage your 3050 Ti to work. So, you need to figure out how to achieve this with your particular brand of laptop. I would expect that disabling on-board graphics and/or connecting and external display would do it. Key point is you need to ensure your laptop is using the 3050 Ti to run the game.
CR4-533CA
2 years ago
It's getting really weird now, I did disable the on-board graphics in BIOS as you told me, but the new dxdiag showed me that "There is a problem with Intel(R) Iris(R) Xe Graphics device. For more information, search for 'graphics device driver error code 22". Also, that didn't make the game able to launch.
I checked the graphic card settings. It tells me that for all the games I have they would use the 3050Ti as top priority.
Maybe it's some other problems, maybe the auto-deleted files, I think.
You can check the new dxdiag after I disabled the on-board graphics here.
DxDiag.txt160 KB
DarthFDG
Hero+
2 years ago
That error code suggests that the Iris graphics needs to stay enabled.

Also, the DXDIAG report suggests the external monitor is running thru the Iris graphics, not the 3050 Ti.

You need to contact your laptop/motherboard manufacturer to determine how to ensure you're using the 3050 Ti.
Rolex6197
7 months ago
same for me its not launching that splash screen. Is there really a way to sort it out.