BF2042 Disconnects PC from Internet
Hey guys, I receive the error code ‘1:3300J:1502I:-891751198O:0B’ every time I launch the game. Surprisingly, the game completely disconnects my PC from my router (or its internet service). Please w...
Forum Discussion
EA_Leeuw
Community Manager
Community ManagerHey @nameIsBibu,
That is indeed a very strange situation.
It almost looks like either your Firewall, Antivirus or internet adapter software just blocks your whole PC from having access to the internet while you're playing the game, as if it's triggering something within those programs. I am mentioning these two, since they are pretty much the only three programs that can cause this on a PC, the game itself (of course) can't cause this as it's not a feature of the game.
Just to start with the most plausible cause of this: do you have something called "Killer LAN" installed on your PC, by any chance? Or something with the name "Killer", that is meant for your Intel network card?
That is indeed a very strange situation.
It almost looks like either your Firewall, Antivirus or internet adapter software just blocks your whole PC from having access to the internet while you're playing the game, as if it's triggering something within those programs. I am mentioning these two, since they are pretty much the only three programs that can cause this on a PC, the game itself (of course) can't cause this as it's not a feature of the game.
Just to start with the most plausible cause of this: do you have something called "Killer LAN" installed on your PC, by any chance? Or something with the name "Killer", that is meant for your Intel network card?
I started playing again 2 days ago, have had the issue twice. Has completely turned off the internet while using. Contacted PlayStation and they have told me it's likely an issue on your end because my account plays many multiplayer games that are similar and do not have the same issue. I contacted your help desk and they have told me it's my ISP. I have contacted my ISP and they have told me without going into the account that the most likely reason is your getting a surge in packets which is crashing your ISP. Equivalent to DDoSing. Will be calling ISP later with my partner to verify that's the cause.
I hope you can take this issue further up, I play all triple A games and this is the only one that does this.
- @B_Machine P.S your customer service centre didn't take it as seriously as they should. A game that disrupts internet connection completely is a game doomed for the grave. Furthermore when sending me an email asking if I need help to contact you they sent it in Portugese. I speak English and spoke English through the entire chat. The first email was even in English.
- EA_LeeuwHey @B_Machine,
Because we so no other reports about these sorts of events, it's very likely that this is caused by your own setup. It's possible that your modem, router, or another network device, is not able to handle the network connection and therefore cuts the connection or lets some equipment crash.
I would recommend checking the logs of your network devices, either modem or router, to see if you can spot any weird events. It's possible that only your ISP can do this for you.- @EA_Leeuw I have the modem that my internet provider gave me, no other game I have played has this issue so I fail to believe there is a fault with my internet. On both occurances it was between loading maps. A quick Google search says multiple people have had this issue. If it doesn't happen on the 70+ multiplayer games I have played, why does it only happen when I play bf2042? I haven't had time to check with ISP even if I did it's periodically. You have now been told by 2 different users that your game has interfered with their internet. Acknowledge and fix the issue before the game is pure AI. If my internet provider states it was fault on your end, how would you fix and compensate those effected? I didn't agree in the TnCs that you could effect the status of my internet modem and if it says it can restart your internet in the TnCs I wouldn't have signed them.
