BF2042 progress wiped after transferring from Xbox to PS5

As stated above, transferred my account and progress over when EA made the option available, had my level 100 something account, all my unlocks etc moved over and working well. Deleted the game to make space for others half a year ago, just getting back into the game now due to the BF6 reveal and excitement, all my progress has been wiped and ive lost everything. Is there any way to get this back? I opened a case but the help portal won't let me respond.