Product: Battlefield 2042Platform:PCPlease specify your platform model. PCAMD or Nvidia Model Number 1070Enter RAM memory size in GB 16Are you using any software with an overlay? NoWhich part of the game is the issue happening in? Game MenuIn which game menu were you when the bug occurred? trying to join matchPlease select your region North AmericaOn which server did this happen? all of themWhen did this happen? (dd.mm.yy hh:mm) 10.02.23 13:10Summarize your bug after updating to the EA app (which was a dumb forced update by EA) i cant connect to any battlefield servers. i tried last night on BF4, but kept getting kicked back to the main menu with a connection error. i tried playing BF2042 today after updating it, but everytime i try to connect to ANY server i get kicked back to the home screen with no message/warning.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? idkWhat happens when the bug occurs? kicked back to main menu, rendering game unplayable because i cant join a single matchWhat should be happening instead? join a match ...

I am on xbox series s and am having this issue. I want to play 2042 but can't even get into a lobby because I am kicked back to the main menu. I am not given an error code or anything. I just start loading into the match, never get past the black screen, and boom! Back at the main menu. Has this been addressed at all?

@EA_Leeuw I called EA support 2 weeks ago, and they were aware of this issue. It is a problem on EA's end, as i can connect to very select few games, but none others work. Also, Ea support gave me the same steps you just did, and nothing worked. also, did you scroll up and see that someone was on xbox and had this problem? this is a problem within dice/BF servers

@ReversePsycology If you don't mind me asking, what exactly did EA support say about it when they told you it was a known issue?@EA_Leeuw There have been several forum posts about this from different people. I posted my own issues at https://answers.ea.com/t5/Technical-Issues/Battlefield-2042-loads-but-won-t-lauch-any-missions-levels-and/td-p/12295311I have tried everything under the sun to get my game to work, and at best, in the past 2 days a friend of mine found a workaround that seems to at least occasionally let me join a game... but then after about an hour of playing I'm locked out of every match I try and join.@ReversePsycology the only thing my friend found that seemed to help was if I opened WIndows Task Manager and went and shut down "Console Window Host" under Windows Processes, it seems to increase the odds I can join a game for a bit. But I've found I can't join my friends in a squad or it goes right back to the not connecting issue. You'll also note that runs completely counter to the advice the EA devs give as far as a clean boot is concerned, since they say to exclude Windows Processes.@EA_Leeuw I have to respectfully ask that you submit a ticket to the programmers/devs regarding this issue - this may only impact a minority portion of the BF population, but it's not isolated to just one person. I'm sure there are some people praying the patch next week solves this issue, but if it doesn't, I have to start asking if EA is in compliance with its own EULA - I paid for the base game and 4 seasons of content; as it stands EA ceased to be able to effectively deliver that service 2.5 weeks ago, and I have concerns as to whether or not it's going to be able to deliver season 4 at all given the current state of affairs for myself and some others.

for the love of God can someone from EA respond to this? your new EA app client destroyed everything. why would you force everyone to use it if it's still in BETA?????? absolute donuts

I'm in the same boat, man. My post has been sitting out there for a couple days now on the Technical Support forums and the EA admins seem to be ignoring it.

cant connect to any servers on either BF4 or BF2042

12 Replies

ReversePsycology
Rising Rookie
3 years ago
for the love of God can someone from EA respond to this? your new EA app client destroyed everything. why would you force everyone to use it if it's still in BETA?????? absolute donuts
Elemu5
3 years ago
I'm in the same boat, man. My post has been sitting out there for a couple days now on the Technical Support forums and the EA admins seem to be ignoring it.
MrSquigglyLinee
3 years ago
I am on xbox series s and am having this issue. I want to play 2042 but can't even get into a lobby because I am kicked back to the main menu. I am not given an error code or anything. I just start loading into the match, never get past the black screen, and boom! Back at the main menu. Has this been addressed at all?
Elemu5
3 years ago
@ReversePsycology Any luck on this? My post in the forums has been ignored by the EA staff. Hoping if nothing else you've found a solution for your own problem. This is awful not being able to play a game that has been paid for.
Elemu5
3 years ago
@MrSquigglyLinee any luck with your game? You able to play now?
ReversePsycology
Rising Rookie
3 years ago
@Elemu5 yeah i got a few matches to work, but only after an update from EA. quick matches from main menu don’t work, but very select few from portal did
ReversePsycology
Rising Rookie
3 years ago
@Elemu5 nevermind, I could play a game last night but everything's broken again
ReversePsycology
Rising Rookie
3 years ago
@ReversePsycology @EA_Leeuw please respond, i havent been able to play in almost 3 weeks. id appreciate if someone from EA looked at these threads
EA_Leeuw
Community Manager
3 years ago
Hi @ReversePsycology,

We're not aware of any issues related to the Battlefield 4 servers. There were some issues last weekend that affected a handful of people who were playing BFV & BF2042, but those have been resolved.

If you're still experiencing issues, I would recommend taking a look at our Connection Troubleshooting steps:

We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

Our number one tip is to hardwire your PC to your router.

Please follow the link below to perform platform-specific troubleshooting:

https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8

For more troubleshooting or other things to try, please reach out to your internet service provider (ISP).
ReversePsycology
Rising Rookie
3 years ago
@EA_Leeuw I called EA support 2 weeks ago, and they were aware of this issue. It is a problem on EA's end, as i can connect to very select few games, but none others work. Also, Ea support gave me the same steps you just did, and nothing worked. also, did you scroll up and see that someone was on xbox and had this problem? this is a problem within dice/BF servers