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techb00mer's avatar
techb00mer
New Vanguard
3 years ago

Cant get past "Connecting to online services"

Issues at the moment connecting for OCE players?

Asked about 15 people that I play with and all of them are reporting they cant get in at all.

"Connecting to online services" is just stuck on an endless loop. And yup, been through the connection troubleshooting guide, rebooted, verified etc etc

technical issues

12 Replies

  • GVlXxf's avatar
    GVlXxf
    New Ace
    3 years ago
    @EA_Illium mine is pc too, it display, ea.com/unable to connect. error code, 15:1500p: -7a
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi Everyone, 

    Thanks for letting us know what your seeing in BF2042, can you try going through the below steps first?

    Spoiler
    • Connection and Advance Connection Guides 
    • Check any AV or Firewall that might interfere/control network traffic
    • Check your Modem/router settings for anything that may block/interfere with network traffic
    • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  

    If you continue running into connection issues would it be possible to get the following?

    • Platform:
    • Persona:
    • Region:
    • Type of network being used?
    • Are you getting an Error message?
    • When do you get the message? 
  • SilentPowerr's avatar
    SilentPowerr
    3 years ago
    @EA_Illium I'm having the same issue. I tried every single options available on the internet to solve the problem and it still persists. Changed DNS, run as administrator, did the file check on steam, restarted my router, turn the firewall off, the antivirus is off too. I justa wanna play.
  • Bogo_Rath's avatar
    Bogo_Rath
    3 years ago
    • Platform:  PS4
    • Persona:  ?
    • Region:  North America
    • Type of network being used:  WIFI 
    • Are you getting an Error message: Yes. "Unable to Load Persistent Data"  Error Code is 15:600P:-7P
    • When do you get the message? After selecting "X" to start it goes through a long period of attempting to Connect to Online Services
  • kirkfosher1's avatar
    kirkfosher1
    3 years ago

    Hi mine was working fibe last i played maybe 3 days ago and now it gets no further then as the image attached, i have already tried your suggestions above im just a bit confused how nothing can change my end, it stop working and it be my or xboxs fault 

    Sorry to add the normally moving cross at the bottom is completely frozen on my screen 

    • Platform: xbox one
    • Persona: Bertydug??
    • Region:UK
    • Type of network being used? Wifi
    • Are you getting an Error message? None screen just freezes
    • When do you get the message? When going from title screen into the main game 
  • pparring's avatar
    pparring
    3 years ago

    Haven’t gotten in since before the weekend. Xbox one. Was getting the persistency issue error. Today all I get is the spinning connecting icon. Not even a time out. North America. WiFi 

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