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CHUCK_LEN0RRIS's avatar
CHUCK_LEN0RRIS
2 years ago

Crashes to Desktop Randomly

Game crashes to desktop randomly with no error message Most of the time it crashes before it goes full screen. Sometimes it crashes at the main menu screen. Sometimes it crashes while a server is loading or during the first game or after the first game. Never make it to a second game. Been playing this game since launch and this started a couple weeks ago.

I've tried reinstalling EA App, clearing cache. Tried reinstalling 2042 multiple times. Updated Windows, Bios, Drivers. Reinstalled Windows. Tried disabling Control flow guard for the game as somebody suggested elsewhere. It's the only game that crashes.

I do get a Crash Dump file every time and it's always the same. It says:

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00007ffb4cdf0464 (oo2core_8_win64+0x0000000000060464)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

PROCESS_NAME:  BF2042.exe

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

EXCEPTION_CODE_STR:  c000001d

IP_ON_HEAP:  0808080808080808
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

STACK_TEXT:  
00000000`50f3e870 08080808`08080808     : 08080808`08080808 08080808`08080808 08080808`08080808 00000000`00000000 : oo2core_8_win64+0x60464
00000000`50f3e878 08080808`08080808     : 08080808`08080808 08080808`08080808 00000000`00000000 00000000`00000000 : 0x08080808`08080808
00000000`50f3e880 08080808`08080808     : 08080808`08080808 00000000`00000000 00000000`00000000 00000000`00000000 : 0x08080808`08080808
00000000`50f3e888 08080808`08080808     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x08080808`08080808
00000000`50f3e890 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x08080808`08080808


FAILED_INSTRUCTION_ADDRESS: 
oo2core_8_win64+60464
00007ffb`4cdf0464 660ffaca        psubd   xmm1,xmm2

SYMBOL_NAME:  oo2core_8_win64+60464

MODULE_NAME: oo2core_8_win64

IMAGE_NAME:  oo2core_8_win64.dll

STACK_COMMAND:  ~39s; .ecxr ; kb

FAILURE_BUCKET_ID:  ILLEGAL_INSTRUCTION_AVRF_c000001d_oo2core_8_win64.dll!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c619dd49-3b54-aa57-53ff-bc7a3fdf3809}

Followup:     MachineOwner
---------

technical issues

3 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @CHUCK_LEN0RRIS 

    With the troubleshooting you have already performed, there may be a hardware issue. 

    If you are comfortable with it, you might reseat your RAM sticks in their slots.

    Before that though, try these steps, thanks.

  • CHUCK_LEN0RRIS's avatar
    CHUCK_LEN0RRIS
    2 years ago

    @EA_Barry

    I have also replaced my motherboard and RAM since this started. Memtest86 Passes. I still get crashes with XMP on or off. Also tried reducing RAM speeds slightly. Still crashes.

    Did the clean boot and ran SFC. It did repair a Framework file. But still getting crashes after that. And yes my display is connected to my GPU.

    Funny thing is that it will crash before getting to the main menu. But if I swap that "oo2core_8_win64.dll" file(mentioned in the crash dump) with one from another game, it will make it to the main menu and stay for a minute or two. Then it will close with a EasyAnticheat error 115(understandably). But then when I put the original file back, it crashes immediately again. I tried this multiple times to the same result.

    Have deleted that file and let the EA app repair it multiple times as well. As well as deleting and reinstalling the game on different drives.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago

    @CHUCK_LEN0RRIS  hey man.
    I see ya got 13th Gen Intel(R) Core(TM) i9-13900K , you know that some batches are sensitive for OC at memory and cpu ?
    Is it possible ya did OC youre system ? in ADVANCED CPU SETTINGS (in bios) ya should enabled TURBO POWER LIMITS.
    Also disable the UHD INTERGRATED INTEL GPU in bios.

    Please updateus and tell what ya have done already (or not have done)

    Cheers

    ps what brand and type motherboard do ya use ? Also what memory brand and typ ya use ?

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