EA Anti-Cheat crashing game

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@Rokebo73 wrote:
@Kantongthis message: File System Filter 'EAAntiCheat' (Version 10.0, ‎2024‎-‎09‎-‎26T11:00:23.000000000Z) unloaded successfully

is normal when ea ac stops unexpectedly, but i can be many other reasons why bf2042 quits/stops.
Post dxdiag and what troubleshoot did ya already do ?

Cheers

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Troubleshooting:

As mentioned I reinstalled the ea app and 2042 entirely. I've updated all the drivers on the PC, short of reinstalling windows I'm not sure what else I can do. The windows logs only indicate that 2042 and ea anti cheat are stopping. Not sure if it's related but, I've also noticed I get a similar problem playing bf3 with punkbuster often. The game will just exit with no visible errrors. I don't have the issue with BF1, BF4 or BFV. The bluescreen issue I have seems specifically related to EA Anti-Cheat. I can't remember exactly what it says but it mentions the file at fault is something like eaanticheat.sys. I do also occasionally get a different error on the BF2042 loading splash saying something like "EA Anti-Cheat failed to load try restarting the application." I've gotten a similar error that says to restart the computer. I'll have to take a picture of it next time I see it. I've attached my dxdiag.

Windows application log BF3 errors:

Faulting application name: PnkBstrB.exe, version: 0.0.0.0, time stamp: 0x558ad3c8
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x02e2e925
Faulting process id: 0x0x1BFC
Faulting application start time: 0x0x1DB144D0F5D1021
Faulting application path: C:\Windows\SysWOW64\PnkBstrB.exe

Faulting application name: bf3.exe, version: 1.6.0.0, time stamp: 0x511c9356
Faulting module name: bf3.exe, version: 1.6.0.0, time stamp: 0x511c9356
Exception code: 0xc0000005
Fault offset: 0x001454be
Faulting process id: 0x0x7A84
Faulting application start time: 0x0x1DB144D09E59F2B
Faulting application path: D:\Games\Battlefield 3\bf3.exe
Faulting module path: D:\Games\Battlefield 3\bf3.exe

@Kantong  I see ya use a 13th gen CPU.
Did ya set any bios settings?
Updated bios to latest version, so intel baseline will be flashed and enabled ? (13th and 14th gen got stability , Mhz , heat issues)

I see also microsoft.NET runtime errors, did ya update/repair those already ?

Ya can find those files x86 and x64 at <<-- standard bf2042 install location can be different -->> C:\Program Files\EA Games\Battlefield 2042\__Installer\vc\vc2015\redist

Also some windows updates that didnt finished or get in an error , check for latest windows updates.

Also do this:
Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Use the following command lines, pressing Enter after each
(make sure you wait till each of the commands is executed properly):

sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

Now reboot system and test game.

Still issues , do a cleanboot:
reboot pc by a clean boot:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Hide all Microsoft services, DISABLE (uncheck) ALL other processes, apps and services !

Cleanboot is just a one time clean boot ! Next reboot all will be reset and a normal boot will be occure.
Use msconfig to disable apps permanent each for new reboot.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Now test game again.

Cheers

ps make sure ya use the latest BIOS version for your system.

@Rokebo73:

> Did ya set any bios settings?

Yes. I'm using the latest bios available.

> I see also microsoft.NET runtime errors, did ya update/repair those already ?

Yes, I reinstalled the whole game and dependencies.

> Also some windows updates that didnt finished or get in an error , check for latest windows updates.

Windows is fully up to date.

> Also do this:
> Press Windows key + 'R' ,typ CMD
> Press and hold down CTRL + SHIFT and press ENTER.
> When User Account Control shows up, click Yes.
> Use the following command lines, pressing Enter after each
>(make sure you wait till each of the commands is executed properly):
> sfc /scannow
> DISM /Online /Cleanup-Image /CheckHealth
> DISM /Online /Cleanup-Image /ScanHealth
> DISM /Online /Cleanup-Image /RestoreHealth

No errors found.

> Still issues , do a cleanboot

I'm not having the problem at the moment for some reason. It seems to be random. But I'll try this when it happens again.

I tried booting 2042 after my last post and got the splash screen error I was talking about. Attached a screenshot.

Doing the clean boot stops the EA launcher from starting (pic: cleanboot.jpg)

I tried doing it with the EAAntiCheatService and EABackgroundService enabled and get a slightly different splash error (pic: cleanboot_with_easervices.jpg)

I just got the bluescreen error again when trying to launch the game.

Error: KMODE_EXCEPTION_NOT_HANDLED (1e)

File: eaanticheat.sys

Try this.

Updating ea anticheat.

"https://help.ea.com/es/help/pc/ea-anticheat/#install"