Ea play rewards are missing (again)

Question

I bought ea play for battlefield 2042 and for the 2nd time my rewards are not here. I already report that since 3 weeks but your support don't do anything and say me to wait 1 week. It's a shame to see a bug in a paid service so fix it before 31 january.

redeco17 · Answer

I’m having the same issue. Got the rewards for November and December no problem but still have yet to receive the cap em charm for January. I’m on PS5.

ea_atic · Answer

What platform are you playing on? @totmosse28  /Atic

ea_atic · Answer

@Redeco17&nbsp;Could you try to power cycle the console and see if that helps.&nbsp;
&nbsp;
Power cycle the PlayStation console

Completely turn off the PlayStation by holding the power button.
Wait for the power light to stop flashing, remove the power cable and leave the system for 20 minutes.
Reconnect and attempt to launch Safe Mode.

To see if it can help with re triggering of the rewards.&nbsp;

/Atic&nbsp;

redeco17 · Answer

@EA_Atic I did everything you said. I cleared the cache and rebuilt the database. I mean I got my twitch prime rewards a few days ago no problem yet it’s been 3 weeks and looks like I’m just missing out on the content I paid for which really sucks honestly.

ea_atic · Answer

I assume you have the sub on your account? I just want to be sure what's your gamertag that has the EA Play sub? @Redeco17  /Atic

Forum Discussion

Ea play rewards are missing (again)

6 Replies

Power cycle the PlayStation console

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