Forum Discussion
- Platform you play on: Pc
- Specific details on the issue you're experiencing (ex: Solo challenge name, any errors received, where it's happening in game): I open the game and it crahes every time and it always appears the same error ¨dxgi error device hung the gpu will not respond to more commands¨
- How long it's been happening for: Since I bought the game, more than 2 weeks
- What steps you've already tried to fix it: Deleting the game, buying the game again in another platform, installing another version of drivers, running ea app and game in administrator mode.
- Rokebo733 years agoSeasoned Ace
@Punito12 Hey man !
Could you post please the save from DXDIAG
(right click START button, click RUN , type in DXDIAG , press enter , in the middle there is a SAVE button, save file and post it please !)
Also do this and post that file also:
Press Windows key + 'R' ,typ CMD
Press and hold down CTRL + SHIFT and press ENTER.
When User Account Control shows up, click Yes.
Now enter this command:
wmic /output:C:\mb_mem_bios_info.txt memorychip list full&wmic /append:C:\mb_mem_bios_info.txt baseboard get product, Manufacturer&wmic /append:C:\mb_mem_bios_info.txt bios get smbiosbiosversion
At youre C: drive there is now a file called mb_mem_bios_info.txt post this file please !!!
Thanks.
Ps the bolded line is just 1 command, copy and past all !!!
Cheers- 3 years ago
Hey man! I uploa you both files, thanks for your help
- DarthFDG3 years agoHero+
@Punito12 wrote:
Hey man! I uploa you both files, thanks for your help
Some things to consider:
- Install the most recent driver for your card. If you've already done that, try reverting to a prior driver. Sometimes the latest driver causes issues.
- Make sure your GPU is properly seeded in the MOBO. Pull it out of the PCI socket and put it back in. Be careful to ensure your HDMI cable is properly connected on both ends.
- Make sure you are using the most recent BIOS for your MOBO.
- There are quite a few errors listed at the bottom of the DXDIAG. Figure out what's going on there.
- Rokebo733 years agoSeasoned Ace@pecmeserp same here , cant view the png from OP !
- EA_Illium3 years ago
EA Staff (Retired)
@pecmeserp Can you clear your cookies/cache I just check and am able to view the attachement?- 3 years ago@EA_Illium Didn't do anything, it fixed itself
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