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gaberjr26's avatar
3 years ago

Game doesn't connect sland sends me back to lobby

I've been having this issue with all EA games and EA games only, where whenever I play with my friends BF 2042 or apex, sometimes the game starts and they go in while I'm stuck in the lobby and can't reconnect and it happens at a regularly basis nowadays so any help ?

16 Replies

  • TheOnlineGam4r's avatar
    TheOnlineGam4r
    Seasoned Hotshot
    2 years ago
    @EA_Illium Problem happen for me on Series X using XS version

    If i use xbox one old gen version game is fine

    But he XS version bring me back to menu everytime
  • Hiratashi's avatar
    Hiratashi
    New Novice
    2 years ago

    @EA_Illium wrote:

    HI @gaberjr26 @SorrowFoundMe When you have a moment can we try going through the following steps?

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 


    Hey, I've tried all of these that I can do on a PC. To include attempting the public Google DNS. Still having issues. 

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