Game shows as EA Play trial on account when pre ordered FULL GAME..

This is my exact problem as well, going to troubleshoot tonight please do post if you figure it out, I'll do the same!

Hey @Lemon_in_a_Jar To confirm which edition of the game did you purchase? If it was the standard edition, there is one for only the Gen 4 Xbox one console (here) and one for both Gen 4 and Gen 5 (here). 

If we purchased the later or a different edition of the game we may need to speak with Microsoft support or an EA advisor to look into your Xbox and EA accounts. 

Hi there. Ok I think that’s what I’ve done, purchased the Xbox one only version. Wasn’t that clear st time of purchase, in fact due to the way the text wrapping is in the various store views, you can’t see the full name until you click through to the main info page of a particular version. 

What’s weird is I downloaded the trial and followed the purchase links through the “see in Xbox store” options from the trial game. So something went weird there. 

any ideas how to solve this? I’m not aware of anyway to refund the game at this point and can’t see anyway to “upgrade” the Xbox one version to current gen 

thanks 

Hey @Lemon_in_a_Jar The best step may be to contact Xbox (assuming the game was purchased through the console) and explain what happened to see if they can perform a return so you can purchase the intended edition as there is not an upgrade add-on to get both editions. 

 Still registered as a trial even though installed from full disc version

How did you fix this? Experiencing same issue now 

I am also looking for a fix, I’ve redownloaded the 60hb twice now