Yes i know 😄
Yesterday, I checked the computers of five players who had this problem.
Unfortunately, the problem has not been resolved. :(
I rolled back the video driver to 577.
I deleted the EA application and installed it again.
I also deleted the anti-cheat and installed it again.
All of this was done as an administrator.
[POST EDIT AFTER TEST WITH USER]
The user continues to experience crashes with the game despite several hours of testing.
Here's everything I've tried:
🔹 Windows update (latest updates installed).
🔹Update all driver.
🔹 GPU driver update (NVIDIA/AMD).
🔹 EA App and game update.
🔹 Checking/repairing game files via EA App.
🔹 Completely reinstalling the game.
🔹 Reinstalling/repairing EA AntiCheat.
🔹 Launching in administrator mode (game and EA App).
🔹 Disable EA/Origin/Discord/GeForce Experience overlay.
🔹 Test with DX11/DX12.
🔹 Set graphics settings to minimum via the GstRender file (resolution, textures, shadows, effects, etc.).
🔹 Disable sound/VOIP/unnecessary options via GstAudio.
🔹 EA App cache cleared.
🔹 Windows system files scanned (sfc /scannow).
🔹 Test with antivirus/firewall disabled.
🔹 Run in windowed/full screen/borderless mode.
---Despite all this, the game continues to crash---
The only solution left at this point is to contact EA support directly, with:
- DxDiag,
- The AntiCheat logs ->
EAAntiCheatService The game bf2042.exe exited unexpectedly, exit code: 0xC0000005
EAAntiCheatService The game bf2042.exe exited unexpectedly, exit code: 0x186AA
- And a description of the crashes.
I'm posting this to inform those who are experiencing the same problem: there's no point in wasting hours testing everything if nothing works → go straight to support.
