I have new clues to provide regarding the ban of my account.

Dear consultant, I am sorry to bother you again. I could play the game normally the day before my account was banned. On the day of the ban, I needed to download study materials, so I used Free Download Manager. The downloader address is: [Snip] When I installed and used this downloader, Battlefield 2042 was running in the background. My computer did not respond at all at the time, and it got stuck after about ten seconds. At this time, the game prompted "An unapproved program is detected running, and the program is about to end and exit the game." At this time, my account was not banned. After that, I logged into the game again, and after a while, the game showed that the account was banned. I resolutely did not use plug-in software. Although some misunderstandings led to my ban, I also accept the punishment. Please carefully check the clues provided this time to see if it is because this download software will be written into the virtual memory when it is installed and used, which leads to the ban of the anti-cheat program. This is very important for many users. Thank you.