Forum Discussion

clopezp's avatar
clopezp
Rising Novice
3 months ago

issue when i try to start bf2042

Hi, i buy the game today, download and install by the EA app, but, when i start the game, the game not pass from the loading screen and return to me to EA app and basically trow me one message that say (the game cant load because a technical issue, please try again later). I unistall the game, clean cache, and reinstall from the app and doesnt work. I want to know how i can do, now i update my RTX drivers and all the products Nvidia. My Notebook (Acer Nitro5, Nvidia RTX 3050, 16gb Ram, I7 last generation). Thanks and i hope anybody can help me. 

7 Replies

  • Hi clopezp​ 

    Could you send a DxDiag to help us find clues based on the errors it contains ?

    -Press the Windows and R keys at the same time.
    -Type DxDiag in the window that appears, then click Save All Information and save the file wherever you want.
    -Then drag and drop the file here, click Share -  add the .txt file as an attachment.

    Thank you,

  • Steeve_BF's avatar
    Steeve_BF
    Seasoned Ace
    3 months ago

    Hi clopezp​ 
    Thank you for your Dxdiag,
    After analysis, nothing seems to be related to Battlefield or EA ( HxOutlook.exe,Microsoft.Photos.exe, Microsoft.Photos.exe)
    I invite you to try this solution:

    -Install a driver Nividia version 577.0, available here → https://www.nvidia.com/fr-fr/drivers/

    - After that you can repair EA Javelin anticheat here -> https://help.ea.com/en/articles/platforms/pc-ea-anticheat/

    - Restart your PC and launch the game

    Let me know if it's working 😁

  • Mixtzzin's avatar
    Mixtzzin
    New Novice
    3 months ago

    Steeve_BF​ 

    Any chance you could let me know what I'm missing?  I tried following the instructions you shared with Clopezp but still getting the error:  "We've noticed your computer is currently offline.. etc:"..  Any help would be appreciated!

  • Steeve_BF's avatar
    Steeve_BF
    Seasoned Ace
    3 months ago

    Hi ​ Mixtzzin​ 
    No problem 🙂
    Create another post on the forum, and once you have done so, send your dxdiag and an image of the problem. This prevents problems from accumulating in one post and allows other players to refer to your post if your problem is resolved.
    Thank you

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