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CHAOS-PHOENIX-H's avatar
CHAOS-PHOENIX-H
3 years ago

keep getting disconnected with code 1:-15353464040

while playing a match I suddenly get disconnected this has only started happening today and I've not managed to finish a single game. it happens at different points in the match can be almost finishe...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
Hey @thunkco1,

I'm sorry to hear that you're having this issue.

We’ve got basic and advanced troubleshooting steps on EA Help to help you with your connection. Try these steps first to see if they help you stay connected while you’re playing:

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

Our number one tip is to hardwire your console to your router. Hardwiring is the best way to have the most stable connection.

Please follow the link(s) below to perform platform specific troubleshooting:

PC: https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8

PLAYSTATION: https://www.playstation.com/support/connectivity/

XBOX: https://support.xbox.com/help/hardware-network/connect-network/xbox-one-network-connection

For more troubleshooting or other things to try, please reach out to your internet service provider (ISP).
SharkyShizzle's avatar
SharkyShizzle
3 years ago

I've been having the same issue as well and i'm on PC and hardwired to the router. I get 500mbs download on speedtest..My wife works for my ISP and it's not on them. I'm on a fairly good machine (Ryzen 7 5800x, NVIDIA GeForce 3080...) 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @SharkyShizzle,

    Sorry to hear that you also get this connection error. Since when are you getting this error, if I may ask?
    • SharkyShizzle's avatar
      SharkyShizzle
      3 years ago

      It's now going on it's 2nd week. I've done basically everything I can find on here and youtube. I've un installed and re-installed, I've changed dns settings, and all the other connection stuff too. I even noticed the same error trying out BF3! I crash out of NFS Heat as well. If I load up sniper Elite 5 I can play all night long. I'm very close to seeing if my Call of Duty works...lol

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        3 years ago
        @SharkyShizzle, hmm, so you're not only experiencing connection issues with BF2042, but also other games? That's ver unfortunate indeed.

        Did you take a look at our connection steps already, which are on the 1st page of this topic?
    • rockafun's avatar
      rockafun
      2 years ago

      Hello, we are in may/2024 and this problem is still not fixed!!! I can't play a damn single game without being disconected... All my other games (all non EA) runs perfectly fine, using wifi or ethernet cable.

      I still have this error 1:-1535346404O:2050669849B  on BF2042...

      Can you please fix it so i can play the game i payed for?

      • tango-x-down's avatar
        tango-x-down
        12 months ago

        I have the same issue on two different ISP's, Routers, Modem and computer.  BF2042 is the only game that has trouble 1:-15353464040:2050669849B

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