Forum Discussion
xGBx_Boogie
5 years agoNew Adventurer
When I contacted Webroot they said it was an issue on their end with EAC. They asked me to download their logging software to get some logs uploaded to their database to expedite and diagnosis and repair of the issue that you are experiencing. I assume they are not working on the weekends so I will probably;y hear back early in the week.
xGBx_Boogie
5 years agoNew Adventurer
Just a bit of an update. I will be on the phone with a Global Escalation Manager from Webroot at some point this week. They asked me best times to call and I will solidify an appointment to speak with them. Will update here again to see if speaking directly over the phone with them can resolve the issue.
- DravinClaw5 years agoNew Rookie
That's more than we're getting from EA.