No Support from EA
There is no support from EA the only option is the forum, basically they say fix the * yourself and without a solution you are screwed . In the past you could at least open a ticket and even better ...
Forum Discussion
Hi @vathomvlaffie There is still email and live chat support through EA Help. What is the problem you're facing? I can check the steps to get direct assistance from them.
When launching my game the first time after I restarted my pc its stuck on the loading screen it doesn't' load the game menu also sometimes I get a black loading screen after a match and have to force quit the game. Since I bought the game I could not host the experience I've created for me and my friends , briefly a small red popup window would appear with something like quota reached with some error code I believe. I see a lot of complains about this on the forum and it seems that there are people that has this issue worse than me for a long time , I don't see any recognition or communication from EA side for example "WE acknowledge this or that issue our technicians working on a solution and hope to solve it with the next patch whenever"
I would be grateful if you can send me the links to the support webpage with the support email and the live chat support I've been looking for it and could not find anything the support ticket option redirect you to the Q&A / Forum page
Thank you
- @vathomvlaffie The issue with Portal experiences appears to have been resolved now. I believe that Dice acknowledged the black screen issue on Twitter, but as I don't use Twitter it's not easy for me to double check that.
However, I just got a live chat and email us option through the following steps:
- Logged out of my account on the EA Help site.
- Searched for Battlefield 2042 on the game list.
- Chose the "I need help loading my game" option.
- Selected the option to continue without signing in.
- Was able to choose either the "Email us" or "Chat with us" options from there.
