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TheNeverman's avatar
TheNeverman
2 years ago
Solved

[PC] DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

Typically crashes within 5-10 mins of being in a game, about every 9 out of 10 crashes is bails to desktop, no error message, but once in awhile get the DirectX message.
AMD Ryzen 7 7700X, ASUS B650 Mobo (though I do NOT have ASUS Armoury Crate installed), RTX 3080Ti, 32GB of DDR5

Things I've tried:

-Restarting my computer

-Updating my GPU Drivers

-Repaired the game, MANY times

-Reinstalled the game, several times

-Disabling DLSS in-game

-Setting terrain detail to 'high' instead of 'ultra'

-Using the 'studio' Nvidia drivers instead of game drivers
-Installing/repairing all the recommended VC redists (11, 12, & 14)
-Manually set PCI bus settings to Gen4 in Bios
-Windows repair tools:

   sfc /scannow
   DISM /Online /Cleanup-Image /CheckHealth
   DISM /Online /Cleanup-Image /ScanHealth
   DISM /Online /Cleanup-Image /RestoreHealth

   *No corruption detected*
-Added TdrLevel DWORD with a value of 0 to the GraphicsDrivers entry in Windows Registry
Cpu and memory are at factory settings, (no overclock)
-GeForce Experience In-game overlay is disabled

For a couple months, I was able to play for a few hours at a time without issue - but suddenly crashing every game now - just started over this past weekend.

technical issues
  • TheNeverman's avatar
    TheNeverman
    2 years ago

    *update

    On a whim, I disabled the onboard ATI graphics on my ASUS B650 Pro mobo in the BIOS - so far - SUCCESS!
    Was able to play for about an hour with no crash, but still nervous it will come back.

22 Replies

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  • Naghib-T-rex's avatar
    Naghib-T-rex
    2 years ago

    I have this problem with battlefield 4 and 2040. I uninstall game and download again, uninstall window, checked Nvidia geforce RTX 3060 ti update many time, repair games many time. changed power to best performance. I checed Display adapters and ubbdate Still i have this problem. I have RTX 3060 ti andAMD Ryzen 9 5900X

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    I popped open Windows Event Viewer right after a recent crash and see a 'Error' referring to what appears to be my audio driver, so searching some more info out on that - but so far no fix.

    The fact that the game runs great - while I'm able to play - and then bails suddenly also makes me suspicious of EasyAntiCheat, so looking into that as well. I have tried both the 'Repair' Game 609 and uninstall/reinstall options, but still getting dropped to desktop (with no messages).

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago

    @TheNeverman  Hey man !
    I see multiple blue screen errors in youre dxdiag!
    I also see problems with svchost.exe_StiSvc.
    This file svchost.exe_StiSvc is some kind of still image service probably.

    That can be printers / scanners , camera's , cell phone software.
    Maybe you should uninstall this software and disconnect the hardware to see if it solve youre issue !!!
    Could reinstall again , one by one to see if problem popsup again !

    BUT those blue screen errors could be something else !!!
    You could check event viewer for erros to see if it give any info aboiut those BSOD errors.

    A fresh install Windows could solve all problems (dont forget to quick format the boot drive).
    Make sure ya got a bootable usb drive with windows setup/installation files.

    Cheers

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @Naghib-T-rex Is this error sincer day 1 ya got BF2042 ?
    Ya did a a clean install windows you say ?
    please do this and update us about any error/fixes ya see please !!!!!!

    SFC - Windows Health Check

    Press Windows key + 'R' ,typ CMD
    Press and hold down CTRL + SHIFT and press ENTER.
    When User Account Control shows up, click Yes.
    Use the following command lines, pressing Enter after each
    (make sure you wait till each of the commands is executed properly):

    sfc /scannow
    DISM /Online /Cleanup-Image /CheckHealth
    DISM /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth

    Cheers
  • TheNeverman's avatar
    TheNeverman
    2 years ago

    @Rokebo73I see those bluescreen errors too - but no date or time makes it difficult to corroborate.

    Also - 'where' do I need to look in the event viewer exactly?

    I've uninstalled my Canon scanner, but game still crashes after about 5 mins.

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    *update

    On a whim, I disabled the onboard ATI graphics on my ASUS B650 Pro mobo in the BIOS - so far - SUCCESS!
    Was able to play for about an hour with no crash, but still nervous it will come back.

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    *update


    So 3 days in now - no more crashes!
    Able to play for several hours.

    Pretty sure I haven't seen this come up as a solution - but maybe it will help someone else.

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    Soooo game has run FLAWLESS for the past 2 weeks - 0 issues... then I get home this evening and fire up a round - crashes to desktop during map load with the DirectX "out_of_memory" message. Try to start another round, and just crashes to desktop with no message.

    A quick look at GeForce Experience shows an updated dropped today - so I install it. Jump in a game of Conquest, runs for about 5 mins - suddenly sound stops working - and then dumps me to desktop with no message. Srsly?!?! This BS all over again??

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @TheNeverman Delete the content of Cache folder in Documents / BF2042.
    Repair/verify game and test game !

    Update us!
  • TheNeverman's avatar
    TheNeverman
    2 years ago
    @Rokebo73 I've cleared the cache folder and repaired the game. Dumps me to desktop within first 3 minutes of a round.

    I'm noticing the sound will either stop working - or stutter right before crashing, could this be an audio related issue?

    I installed VisualStudio in an effort to try to open the crashdump files - but it doesn't appear to like .mdmp files...

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