Permanently Banned for Farming AI in Portal - No Way to Appeal

Subject: Urgent Appeal: Wrongful Permanent Ban & Unable to Submit Case - Battlefield 2042

Dear EA Help Team,

I am writing to appeal a permanent ban on my account (WinterS771) in Battlefield 2042, which I believe was issued in error over a month ago. I am also unable to submit a formal case through EA Help, and I desperately need your assistance.

Here is what happened: I was playing in a custom Portal mode, battling AI bots to efficiently unlock weapons and attachments. This is a mode officially provided by EA. After a few hours of gameplay, I was shocked to find my account permanently banned.

I want to state unequivocally that I have never used any cheat software, exploits, or unauthorized tools. I was simply playing within the game's provided framework.

My situation is particularly frustrating because I tried to appeal. I first submitted an appeal in Chinese but, worried about translation issues, I withdrew it to rewrite it in English. Upon withdrawal, my ban case completely disappeared from the EA Help system, along with any further option to appeal. Every attempt to submit a new case since then has been unsuccessful.

As a legitimate player who has invested time and money into your game, this situation is incredibly disheartening. To be banned for playing an official game mode, and then to be stripped of any right to appeal, feels profoundly unfair.

I humbly request that you:

Manually review my case and the circumstances of my ban.
Investigate whether this was an automated error related to XP gain in Portal modes.
Restore my account, as the permanent ban is unjust.
Thank you for your time and understanding. I eagerly await a resolution and the chance to return to the battlefield fairly.

Account ID: WinterS771
Email: [edit: email address removed]