Hi.
I just performed the first test.
I asked my son to log into his Steam account and then log into his EA account, and then try to open the game.
Exactly the same thing happens: right after the initial loading screen, the screen goes blank and goes back to the Steam/EA App.
We also tested it by creating a new user profile in Windows, but it didn't change anything.
His machine (where everything works) has a slightly lower configuration than mine (his processor is a Xeon and mine is a Ryzen 5600X. His memory is only 16GB, mine is 32GB. His Windows is 10, Windows mine is Windows 11). The video cards are exactly the same: ASUS GTX-1060 GB.
I need to know what the problem is and fix it. I invested a lot of money to buy a new copy to play with my son, and now he has the game and he can play it and I just can't even get into it anymore.
Just kidding.