Re: Unable to connect to EA servers - Steam purchase

- Are you able to play other EA games via Steam as normal? (You can try it with Apex Legends, for example, this is free)

I'm going to install Apex but yes. Games like Fifa 22 and BFV open just fine. Hoping to get an updated answer with Apex soon.

- When you login in Origin with the EA account that is connected to your Steam account, do you see BF2042 with a Steam logo?

There are three versions of BF2042, the one with the Steam logo is installed. Booted this one from Origin and received the same result.

- Do you have an antivirus installed? Of so, make an exclusion for BF2042, Origin and Steam or turn it off temporarily > boot-up the game to see if you can connect

I was using ESET antivirus. I created exceptions for BF2042. I uninstalled ESET and tried with Windows Defender. Same result. I've tried with no antivirus active and received the same result.

- Can you please post a DxDiag of your system?

Attached

Thanks so much for your help Leeuw! I really appreciate you!

@EA_Leeuw Here is my DxDiag report 

@B0TJU4N, please see my previous post where I tag you both. 🙂

For both of you (@itsYins), before we go any further, can you please take a look at the following PC connectivity troubleshooting steps?

Basic: http://x.ea.com/ea/basic-connection-ts

Advanced: http://x.ea.com/ea/advanced-connection-ts

PC dedicated: https://support.microsoft.com/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-bdb1-473c-09c1571455d8

I wonder if there's something in those steps that fixes the issue for you. If none of these steps do something for you, please let me know!

Took another look at the troubleshooting articles. No luck.

Edit: Also, Apex loads fine.

I've done everything I can with these resources.

Please don't give up on me. I want to play this game. Or I want a refund. But Steam won't give me one so I really need your help.

Bro idk this just sucks. Those articles linked are literally the ones I have in my original post.

@EA_Leeuw I've tried to update myself on this section and i have the exact same problem as the other two so please include me when you answear on new methods to fix the problem.

got the game friday i cant play i was in big thread about 15-7a and nothing is rly being said i got the game from steam and nothing ive seen gets the game to get past boat loading screen

@thumstickiller I got an answear on twitter about the error codes and 39 mins ago and they said that they are actively working on those error codes so we just have to be patient and I was glad because i finally got some sort of answear so I didn't have to refund and buy it on a worse platform.

Dude, its just so frustrating. The game's gonna experience a Black Friday sale before we can access it. And Steam won't refund. 22 hours "played" now.

• I've reached out to EA Technical Support via creating a case: they sent me these two articles and closed the case
• I've reached out to the community via these forums: they sent me these two articles and went dead-air-silent
• I've reached out to the Steam community via forums: nothing
• I've reached out to the Battlefield Discord for help: nothing

I don't know what to do and it just feels like I'm out $100 now.

Here's the full error code that I'll update to the original posting:

1:4688822970: 1502I: -891751198O:0B

I just manually uninstalled Origin and Steam. This didn't fix the issue.

I'm at a loss.

Hey all.

Fear not, we did not abandon you. The weekend got in between and I have escalated this further so it can be investigated hopefully.

Unfortunately, it seems like none of our basic or advanced network troubleshooting steps has solved the issue for you, which is very unfortunate indeed.

Can I ask you to report the error codes that you're seeing when you're on the "Can't connect to the EA servers" screen if you see any?

So far is have noticed that it is 1:4688822970:1502I:-891751198O:0B and 1:4688822970:100J:1004G, is there anything else that you are getting when you get the splash screen?

Edit: I would also like to ask you something fairly strange. Do you maybe know if you have a dynamic or static public IP from your Interner Provider? If you are on a dynamic IP, can you check if turning off your router/modem for 20 minutes and turning it back on again changes the IP for you and if you can connect? You can check your public IP via sites such as https://whatismyipaddress.com/.

(Please do not post your IPs here)

@EA_Leeuw Well it says retry or cancel with an army of battleships driving into the open in the backround an the error code is: 1:4688822970:100J:1004G

I'm gonna try this once I get home this afternoon.

Thank you for not forgetting us!

My IP doesn't change when I disconnect and reconnect. Unfortunately, I'm on a university connection and do not have the option to reset my router. But every other game works, including other battlefields.

Error Code: 1:468882297O:1502I:-8917511980:0B