Sony/Playstation refusing refund decision because they are waiting for EA

EDIT: score for support on this forum: 0/10 EA completely avoided answering any questions, or addressing any issues outlined. Absolutely useless. Mod marked accepted solution themselves that ...

technical issues

EA_Leeuw
4 years ago
Hey @vw61aazxm0v,

Thank you for your post.

If you would like to see if you're eligible for a refund of your purchase, you have to contact the retailer where you made the purchase. In this case, that seems to be Sony PlayStation. Unfortunately we can't assist with refund requests here via the forums in any way, even not if they have been made via Origin for example.

Apologies for any possible inconvenience caused.

Thanks.

EA_Leeuw

Community Manager

4 years ago

Hey @vw61aazxm0v,

Thank you for your post.

If you would like to see if you're eligible for a refund of your purchase, you have to contact the retailer where you made the purchase. In this case, that seems to be Sony PlayStation. Unfortunately we can't assist with refund requests here via the forums in any way, even not if they have been made via Origin for example.

Apologies for any possible inconvenience caused.

Thanks.

vw61aazxm0v
Rising Rookie
4 years ago
Hi @EA_Leeuw ,
As I mentioned in my original post, and as per the attached email screenshot, I ALREADY HAVE a case open with Sony for a refund, which is being held up by EA's lack of response to Sony.
I'll summarise my original post in 2 questions:
1: Why is EA not responding to Sony, in general and specifically regarding my case with Sony? This is holding up my refund decision for over a month now?
2: Why is the game in such a shocking/buggy/unfinished state? When will these issues be resolved? Most of them haven't even been acknowledged by EA/Dice?
You mentioned that you aren't able to assist with refund requests on the forum, that's fine but in that case please let me know how and where I can get assistance from EA/Dice? As a paying customer I have a right to, and demand support and a product of reasonable quality. You can't avoid your responsibility with the product by constantly referring me to other companies who do the same and avoid any ownership of the obvious issues.
You can however answer the 2 questions above so I can have EA's official response to the matter (this is the official support EA/Dice/Battlefield forum, no?)
- spudbug
  Seasoned Ace
  4 years ago
  @vw61aazxm0v if you are denied a refund due to the store policy that is it. The game is functional and can be played without issue.
  - vw61aazxm0v
    Rising Rookie
    4 years ago
    Thanks for your input @SpudBug,
    Tough unfortunately you don't seem to be familiar with Australian legal system and laws - which i explained and linked to in my original post which you seem to have not read.
    Australian Consumer Law part of the Competition and Consumer Act 2010 has a specific Customer Guarantees clause which legally guarantee customers right to repair or refund for products and services which are NOT ONLY fault, NOT ONLY of non-merchantable quality, but also with defects that "it has a problem that would have stopped someone from buying it if they’d known about it" - which if you refer to the list of bugs, issues and lack of promised content delivery is very true.
    Once again, you can refer to the summary from our Ombudsman here: https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
    Or you can read the full legislation here (Specifically Volume 3, Schedule 2) : https://www.legislation.gov.au/Details/C2021C00528/Html/Volume_3#_Toc87445580
    I'm sorry if you are located in a country which does not respect consumer rights, but in Australia, where I am, this law applies, and so do these guarentees. What's happening in my case is... ILLEGAL, and Sony has previously been fined $3.2M for misrepresenting Australian consumer rights in the past: https://www.accc.gov.au/media-release/sony-to-pay-35-million-penalty-for-misrepresenting-playstation-gamers%E2%80%99-rights
    Too bad they have such a short memory...
    As you can see, I'm more than within my legal right to demand a quality product, that works as advertised that either has it's faults resolved in a reasonable time-frame (this has failed to happen), or get a refund (which is where I am now)
    Again, I value your opinions, but please if you are going to comment on matters regarding Australian right to refund, please familiarise yourself with the laws that apply here rather than blindly and incorrectly making statement that are factually incorrect. Looking forward to hear your thoughts once you've understood Australian Consumer Law