The player card "Wellspring Reunion" does not unlock

Product: Battlefield 2042
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5 Digital Edition
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Player cards
Please select your region North America
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug The player card "Wellspring Reunion" does not unlock even if I met all the requirements to unlock it.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Check my EA account and see that the player card "Wellspring Reunion" is not unlocked even if I met all the requirements to unlock it.
What happens when the bug occurs? The player card "Wellspring Reunion" does not unlock even if I met all the requirements to unlock it.
What should be happening instead? The player card "Wellspring Reunion" is unlocked after meeting all the requirements to unlock it.

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The player card "Wellspring Reunion" does not unlock even if I met all the requirements to unlock it. See attachment.

EDIT: I contacted EA Support with Live Chat, they didn't really help with my issue. I attached the transcript.